Want to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains, and we want YOU to be a part of it! Join the Anakeesta family, build your career and discover the magic in the mountains!
Anakeesta is seeking a Zipline Assistant Manager who is responsible for the Zipline Operations within the Anakeesta Operations department and ensures proper safety, staffing, cleanliness, and guest service standards are being met. The Zipline Assistant Manager also participates in the Anakeesta Manager on Duty program.
Responsibilities
- Responsible for Zipline supervision within the Anakeesta Operations Department
- Knowledge of safety criteria and able to do daily, weekly and monthly safety inspections as needed
- Ability to maintain and properly inspect all zipline equipment and gear
- Consistent focus on coaching and development of leadership within the department
- Establish, train, and maintain location specific operating standards.
- Provide in the moment coaching/training to supervisors and team members, ensuring that the Supervisors understand the goals and are coaching their reports in a positive, results oriented manner to achieve efficient and effective operations, guest service, general standards, and teamwork.
- Effectively resolve guest service issues and teach supervisors and team members to be able to do the same.
- Oversee employee hiring and counseling.
- Create and maintain schedules within the department and verify timesheets.
- Display, and coach expert knowledge of department and company policies and Anakeesta values and history
- Other duties as assigned.
The Manager on Duty Responsibilities
- Facilitates morning meetings with all operational departments
- Responsible for ensuring all safety, cleanliness, and operational standards are met and reporting any issues to appropriate department leadership
- Responds to and addresses escalated guest complaints and/or incidents
- Coordinates guest and employee injury and medical response and ensures incident reports are completed
- Responds to employee injuries, following Anakeesta reporting process to ensure Workers’ Compensation compliance and efficiency
- Responsible for overseeing all aspects of emergency situations and evacuations
- Responsible for preparing bank deposits and submitting bank orders
- Coordinates with departmental leadership to ensure all Anakeesta’s assets are secure before ending shift
- Other duties as assigned
