Full-time position available with Haworth’s largest, global contract furniture dealer. Established in 1981, we are a 2nd generation, family-owned company looking for the ideal candidate to join our team. Our clients range from local businesses to some of the largest companies on the globe with projects ranging from a single office to a fully furnished new building.
The Accounts Receivable Specialist supports the collection of customer payments.
Duties Include:
- Reads and analyzes reports such as Accounts Receivable Aging to identify aging invoices which are beyond agreed upon customer payment terms.
- Accesses and reviews project orders in Khameleon to verify receivable data.
- Communicates with sales team and customer representatives to ensure customer has documentation needed to process payment such as invoice and related items, and secures, creates and/or provides documentation if needed.
- Customer Collections - contacts salesperson, customer and/or designee to secure payment status and consistently and timely repeats and/or escalates efforts via email, telephone, mail and other methods. Creates and maintains schedule for following up on efforts and/or lack of response.
- Order Release – works closely with sales team to ensure correct entry of orders; correct documentation provided; and deposits received (when necessary).
- Works with staff members to resolve payment issues such as short-pays, overpayments, sales tax exemptions and discrepancies, and early pay discounts; performs calculations and research and corrects related order lines as needed.
- Payment and cash receipt problem resolution.
- Warranty invoicing – Haworth warranties uploaded in Haworth SRM portal. Handle manufacturer warranties for outside vendors.
- Maintains careful and detailed notes on Khameleon of all efforts and actions.
- Supports the setup, maintenance, and review of customer payment portals.
- RFI forms/bidding portals.
- Processes and posts cash receipts (back-up).
- Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
