Classification: Non-Exempt / Hourly
Job Type: Full-Time
Location: Maryville, IL; 2729 Maryville Rd.
Reports To: Maryville Operations Officer
ABOUT US:
FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.
JOB SUMMARY:
A Universal Banker I gains knowledge and experience under the direction of experienced personnel by performing a variety of training and duties. A Universal Banker I processes customer teller and new account transactions accurately and efficiently in accordance with established policies and procedures. A Universal Banker I should have a professional appearance, customer-focused attitude and should be courteous, helpful, eager to learn and friendly. A successful Universal Banker I can, with hard work and determination, advance into a Universal Banker II when working independently in teller and new account duties.
ESSENTIAL JOB DUTIES:
- Complies with all department and company policies, procedures and regulations and contributes to the fulfillment of department and company objectives and goals.
- Represents the bank in a manner than maintains and expands positive relations with all customers and potential customers.
- Greets the customers in a courteous manner, providing prompt and efficient service via lobby, drive-up and phone interactions.
- Observe details at close range (i.e. computer screen, currency, documents, and facial recognition) in order to process transactions and make decisions.
- Promotes the bank’s products and services, answers customer inquiries and refers customers to the appropriate service area for issues that cannot be resolved at the teller line.
- Performs as a team member in allocating and coordinating workflow.
- Communicates information and ideas so others will understand and exchanges accurate information in these situations.
- Meets expectations for attendance and punctuality and maintains the highest level of confidentiality and professionalism.
- Maintains a clean, organized work area and contributes to the overall cleanliness of the bank and bank premises.
- Maintains working knowledge of regulatory compliance, CIP policy, BSA policy, Regulation CC and CRA policy.
- Learns and understands the fundamentals of banking operations, including customer service, account management, transactions, etc.
- Participates in training and development sessions and workshops as offered and assigned to develop knowledge of banking regulations, policies, compliance, problem-solving, decision-making and leadership.
- Completes basic Personal Banker I duties, including but not limited to:
- Accurately and efficiently counts currency by hand.
- Processes consumer and commercial deposits, withdrawals and payments verifying endorsements, signatures, account balances and negotiability.
- Records and processes night deposits and bank by mail transactions, processes currency and coin change orders, assists customers with coin machine transactions and assists customers in retrieving and accessing safe deposit boxes.
- Maintains and balances an adequate cash drawer at all times; this includes buying, selling and transporting currency and coin from the vault, bundling and packaging currency and coin, turning in excess cash and mutilated as necessary, operating the cash recycler where applicable and recording and counting all denominations in accordance with bank procedures.
- Processes a variety of miscellaneous products and services, including but not limited to, issuing cashier’s checks and money orders, redeeming savings bonds, processing collections items, processing utility payments, cashing third party checks, processing credit card cash advances, issuing prepaid cards, accepting property tax payments, renewing license stickers and conducting postal services, where applicable.
- Completes large currency transaction reports, monetary transaction logs, suspicious transaction reports and hold forms with assistance.
- Completes basic New Account duties with supervision, including but not limited to:
- Processes check orders.
- Creates instant issue cards and performs card maintenance.
- Accepts and processes changes of customer personal information and account changes.
- Applies for and assists customers with electronic banking services.
- Collects required information from new account customers and completes account set up process. Opens/closes deposit accounts such as demand deposit accounts, savings and money market accounts, certificates of deposit, IRAs, commercial deposit accounts, club accounts, etc.
- Investigates and corrects errors upon customer’s request.
- Assists customers with fraudulent charges by completing the dispute forms and service tickets and collaborating with the Fraud Department.
- May perform the following duties:
- Assist with opening and/or closing the bank
- Assist with reconciling and servicing the Automated Teller Machine(s) (ATM)
- Assist in verifying cash shipment from the Federal Reserve
- Balance teller ancillary services
- Checking and scanning teller work
- Hold a Notary and provide Notary services
- Additional duties as assigned
TECHNICAL SKILLS NEEDED:
- Strong and professional social and communication skills – verbal and written.
- Strong writing skills – uses accurate word usage, grammar, spelling, and punctuation in all written correspondence.
- Strong listening skills – must be able to listen and comprehend customer inquiries or concerns to provide a valuable solution.
- Strong technology skills, along with expert knowledge of Microsoft Office (Word, Excel) and traditional office products (copiers, fax machines, ten-keys, phones, etc.)
- Customer Service – acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
- Problem Solving – identifies and resolves problems timely
- Teamwork – contributes to building a positive team spirit
- Good understanding of the banking industry, regulations, policies and best practices
- Quick learner, detail-oriented and effective at managing and prioritizing multiple tasks.
QUALIFICATIONS:
- High School Diploma or equivalent
- Associate or bachelor’s Degree in relevant field (preferred)
- 1 – 3 years of customer service experience
- 1 – 3 years of cash handling experience
- 1 – 3 years of sales experience (preferred)
- 1 – 3 years of financial services industry experience (preferred)
WORKING ENVIRONMENT AND DEMANDS:
- Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators and fax machines.
- Availability to work during bank operating hours (i.e. 7:45 am – 6:15 pm Monday through Friday and 7:45 am – 12:30 pm Saturdays).
- Occasionally requires local travel including offsite trainings, meetings and temporary assignment to alternate locations.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee regularly is required to lift up to 15 lbs. and occasionally required to lift up to 50 lbs.
- Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
- Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from their supervisor.
- Ability to maintain confidentiality.
BENEFITS:
- $16 - $20 per hour, eligible for performance-based bonuses and incentives
- Health, Dental, Vision Insurance
- Group Life Insurance 1x annual salary, 100% paid by the bank
- Long-Term Disability insurance, 25% paid by the bank
- Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Employee Assistance Program, Travel Assistance and Life Services Tool Kit
- Paid time off including Vacation, Personal and Sick leave
- Paid holidays, eleven annually
- Partially paid Parental Leave for eligible employees
- 401(k) with company match for eligible employees
DISCLAIMER:
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.
FCB Banks retains the right to change or assign other duties to this position.
