Data Operations Supervisor

• Excellent and professional social and communication skills, including verbal, written, and presentation abilities. 
• High-quality writing skills with accurate word usage, grammar, spelling, and punctuation in all written correspondence.
• Strong listening skills, enabling the comprehension of customer inquiries or concerns in order to provide valuable solutions. 
• Proficient technology skills, with expert knowledge of Microsoft Office (Word, Excel) and traditional office equipment (copiers, fax machines, ten-key devices, phones, etc.). 
• Leadership qualities that effectively develop and motivate individuals and teams.
• Customer service skills that involve acknowledging, greeting, and responding promptly to customer needs while maintaining professionalism in challenging situations. 
• Problem-solving skills that identify and resolve issues in a timely manner. 
• Teamwork abilities that contribute to building a positive team spirit.
• Expert understanding of the banking industry, including regulations, policies, and best practices. 
• Quick learner, detail-oriented, and capable of managing and prioritizing multiple tasks, with the ability to delegate when appropriate.
• Self-motivated and a proactive starter.
• Capable of working independently as well as being an integral part of a team.
• Strong work ethic
• Working knowledge of bank operations, relevant federal and state laws and requirements, bank products and services, bank data processing/backroom functions, and bank computer systems.

QUALIFICATIONS:

• Bachelor’s degree in business, management, or a related field preferred.  Equivalent experience in the banking industry may also be considered. 
• At least 5 years of experience in the financial services industry is required, including a minimum of 3 years in a supervisory or management role (preferred)

WORKING ENVIRONMENT AND DEMANDS:

• Regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators, and fax machines.
• Available to work during core business hours, 8:00 am to 5:00 pm from Monday to Friday. Additional hours may be required, including evenings and weekends.
• Occasionally travels locally for off-site training and meetings.
• While performing job duties, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands for handling or feeling, and reach with hands and arms. The employee must be able to lift up to 15 pounds regularly and occasionally lift up to 25 pounds.
• Must have the ability to multi-task, work in a fast-paced and changing environment, and maintain a commitment to accuracy and timeliness.
• Must be able to follow policies, procedures, and written instructions, as well as verbal directions from their supervisor.
• Must maintain confidentiality.
• Able to quickly and proficiently comprehend new information.
• Must be able to work effectively under pressure.
• Must be able to focus on key priorities and thrive in a complex and ever-changing environment.

BENEFITS:

• $24.00 - $32.00 per hour, with eligibility for performance-based bonuses and incentives
• Health, dental, and vision insurance offered.
• Group life insurance equal to 1x the annual salary, fully covered by the bank.
• Long-term disability insurance, with 25% of the cost covered by the bank.
• Voluntary life insurance and accidental death and dismemberment insurance are available.
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.
• Access to the Employee Assistance Program, Travel Assistance, and Life Services Toolkit.
• Paid time off, including vacation, personal, and sick leave.
• Partially paid parental leave for eligible employees.
• 401(k) plan with company match for eligible employees.

DISCLAIMER:

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities. 

FCB Banks retains the right to change or assign other duties to this position. 

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Employment Opportunity Supplement   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Family and Medical Leave Act (FMLA)  https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Employee Polygraph Protection Act   https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf