Shop Assistant Manager

Shop Assistant Manager 

Department: Business Development  

Reports to: Wholesale & Retail General Manager  

Pay Grade: 10-NE Manager/Mid-Level Support 

Pay Range: $17.23 - $25.84/hour  

Job Summary: 

At Thistle Farms, we believe that love heals. As a nonprofit social enterprise based in Nashville, we create pathways of healing, hope, and economic freedom for women survivors of trafficking, prostitution, and addiction. Every candle poured, every product sold, and every customer welcomed helps sustain the healing journey for women rebuilding their lives. 

The Shop Assistant Manager plays a key role in this mission by supporting the Wholesale & Retail General Manager in leading the daily operations and success of The Shop at Thistle Farms. This position ensures exceptional customer experiences, inspiring visual merchandising, smooth inventory management, and strong team collaboration. The Assistant Manager also contributes ideas to improve shop standards, efficiency, and impact, helping every visitor see and feel the mission of Thistle Farms in action. 

Supervisory Responsibilities: 

• Assist in recruiting, interviewing, hiring, and training new staff.  

• Oversee the daily workflow of the shop. 

• Perform other related duties as assigned by supervisor 

Duties/Responsibilities: 

• Performs all tasks assigned to Shop Sales assistants

• Assist the store manager in realizing or exceeding determined sales goals and 

• objectives 

• Ensure consistent execution of marketing and visual merchandising and pricing 

• Train staff on how to drive sales through consistent development of product 

• knowledge and customer service standards 

• Help to create The Shop schedule in conjunction with General manager  

• Ensure staff compliance to policies and procedures and report concerns to senior Management 

• Complete various tasks delegated by General manager 

• Other duties as assigned 

Required Skills/Qualifications:  

•  At least 3 years of experience in a retail or customer service setting 
• Basic computer skills (word processing, email, Google sheets and Excel) 
• Ability to operate POS units and troubleshoot any product/pricing issues and enact 
• appropriate solutions. 
• Knowledge of cash management principles and procedures.  
• Knowledge of customer service standards and protocols.  
• Ability to analyze and address areas of improvement for the sales team to 
• achieve and exceed sales goals. 
• Knowledge of retail stock management.  
• Ability to summarize and reconcile retail sales reports. 
• Ability to supervise and train back-up staff/volunteers. 
• Knowledge of visual merchandising and sales promotion techniques. 

Physical Requirements:  

• Able to bend, stoop, and lift approximately 25 pounds.   
• Comfortable with frequent stair climbing as part of daily duties.  
• Available to work Saturdays and some weeknights if required.