Operations Director-MacColl YMCA

POSITION SUMMARY:

The Operations Director is a mission-driven leader responsible for the day-to-day management and strategic execution of YMCA operations across program areas. This includes oversight of staff, facilities, program delivery, and member experience. The role ensures operational excellence aligned with YMCA core values and community impact goals.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are safe: all staff have a responsibility to make sure their activity, environment and operation are safe. We are courteous: are caring and kind to all who come to camp, providing the best experience. We are for all: Our staff are expected to create a welcoming environment for all. We are magical: Our staff are expected to provide a magical experience that leaves guests with lifelong memory. We are efficient: Our staff provide top of the line work with a smooth and exemplary service. We create amazing moments and people.

ESSENTIAL FUNCTIONS:

• Provide direct leadership to health and wellness, membership, and custodial departments.
• Develops, implements, and manages operating plans to promote program and/or membership growth for the YMCA. Measures progress against strategic goals and ensures continuous improvement.
• Ensures compliance with state and local regulations. Ensures that program standards are met and safety procedures are followed.
• Oversee budget management, revenue generations, and expense control for assigned departments.
• Uses data to analyze financial trends and forecast future financial progress for the organization.
• Support recruitment, hiring, onboarding, training, and professional development of staff.
• Ensures high quality member-focused programs through innovative program development.
• Serve as Manager on Duty (MOD) on a rotating basis, providing leadership during evenings/weekends, responding to incidents, addressing facility concerns, and supporting staff. Must be willing to work a varied schedule including evenings, weekends, and emergencies in addition to MOD duties.
• Represents and promotes the YMCA in the local community by developing positive working and collaborative relationships with other organization, businesses, and governmental entities.
• Performs all other duties as assigned. 

YMCA COMPETENCIES (Leader):

• Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
• Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Bachelor's degree in human services, social services, recreation, business or equivalent, preferred.
• Four or more years of program management experience, preferably in a YMCA or other nonprofit agency
• Proven track record of developing authentic and deepened relationships with others