Collection Representative

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Since its inception in 1997, D&S Global Solutions has been driving innovation in accounts receivable solutions, constantly shaping and expanding beyond anything previously conceived to meet clients’ needs. Our one-of-a-kind D&S Off-Site Network team delivers the highest level of expertise in an array of languages with unmatched flexibility, clarity, and courtesy. And our experience spans over years, countries, and companies of all scopes. Our solutions are completely customizable, extend beyond any and all expectations, and stem from experience telling us that credit risk comes from any, if not all, aspects of business. As a result, through our proprietary software, leading-edge technology, and considerable know-how, we work with you to do everything humanly possible to mitigate your credit risk efficiently and effectively, producing an ever-growing set of services we are proud to provide.

Job Summary

We are seeking a dedicated and detail-oriented Collection Representative to join our team. Ideally, we’re seeking candidates based in Craiova, as we prefer working together from our local office. However, if you're not from Craiova, but believe you're a great fit for the role, there are arrangements we can make for remote work.

The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires negotiation skill, the use of different collection methods, dispute management, legal claims and the selective use of outside collection services.︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎

Mandatory:
Excellent verbal and written communication skills;
Fluent in English (both spoken and written);
Proficient in Microsoft Office and other PC skills;
Experience in customer support/ call center;
Ability to build rapport, ask questions, listen and redirect the conversations;
Ability to adapt to new business opportunities, challenges and client demands;
Ability to overcome objections, analyze responses and negotiate resolutions;
Ability to work independently and manage multiple accounts effectively.

Nice to have:
Experience/ knowledge in customer service, 3rd party B2B collections;
Experience with an automated telephone dialing system and collections database;
Analytical thinking and problem-solving abilities;
Ability to work independently.

Responsibilities:
Monitor outstanding accounts;
Conduct collection calls and emails;
Manage outbound calls;
Negotiate payment plans;
Resolve billing discrepancies;
Maintain accurate records.

Working hours: Monday-Friday, 16:00-00:50.

Benefits:
Meal tickets - 25 lei per working day;
Easter and Christmas - present tickets;
Medical insurance;
Work from home (for people located strictly in Romania);
Commission from the amounts recovered.