Accounts Receivable (AR) Representative

Who you are:

We are seeking a diligent and motivated Business to Business (B2B) Accounts Receivable Representative (AR Rep) to join our team. Meaning, you will only be collecting accounts from businesses (accounts payable departments) and never on personal accounts (like medical bills or credit cards).  

As an AR Rep, you will be contacting our clients' customers to find solutions on accounts that are in arrears, to identify potential credits or disputes, and to follow up with the customer on a regular basis. 

The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires a strong understanding of financial concepts, high level of persistence, and excellent communication skills to effectively negotiate payment terms and resolve disputes.

If you are self-motivated, persistent, and hungry for success, this is the position for you. You must be comfortable being on the phone, asking for/demanding payment, and negotiating.

You must have excellent verbal and written communication, a high level of professionalism, strong customer service skills, and problem-solving skills.

You must have:

• A high school diploma or GED
• Reliable transportation
• Punctual and reliable attendance
• Basic computer skills and typing

We don’t require extensive experience, if you have the right soft skills. We process reference checks and background checks on all selected candidates.

Work location and hours:

This position is primarily hiring to be in-office in Maple Grove, MN. We have limited opportunities for full remote workers and all preference will be given to candidates who can work full time in the Maple Grove, MN office. If you are applying as a remote worker, please confirm you can meet the equipment requirements listed in this posting and please be aware that we only hire in these states:

AL, AR, AZ, CO, FL, GA, IL, KY, LA, MA, MD, ME, MI, MN, NE, NH, NJ, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, VA, VT, WA, WI, WV

This position will work CST/CDT hours, 8-hour days, within the range of 7am to 5pm, 40 hours per week. We are closed on Saturday and Sunday. We will work with you to establish the schedule that works best for you and your responsibilities outside work.

We are primarily hiring for full-time work, but if you fit the qualifications and need part-time hours, you are invited to apply. We will work with excellent performers and those with strong work ethic on the schedule they need.

Who we are:

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe with our larger operations in the United States, Colombia, Romania, and India.

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including

• A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
• D&S Global Solutions, formed in 1997 and fully remote
• ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
• TranSubro, formed in 2012 and headquartered in Oceanside, NY
• DAL, Inc., formed in 1974 and headquartered in Clifton Heights, PA
• Receivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN
• Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA

What we offer: 

We offer compensation based on performance, rewarding you for your hard work.

Full-time collectors start at an annual salary of $36,000 (paid on an hourly basis) plus a guaranteed monthly bonus of $500 (total minimum compensation is $42,000 annually). Monthly bonuses can exceed $500 depending on performance. Top performers may see a total compensation of up to $55,000 (base plus bonus).

Consistent top performers have future opportunities to move to larger or advanced accounts or senior collection roles. Top performers with leadership potential may have career pathing towards team lead level roles.

Our Benefits:

• Medical and dental, 80% single and 60% family covered by Cadex
• A Health Reimbursement Arrangement (HRA) of up to $5,350 single and $10,700 family per year)
• 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)
• Day shift and no weekends
• Company paid life insurance and long term disability insurance
• FREE access to a workout facility and basketball court on site
• Free parking
• Generous PTO/sick leave along with other paid emergency leave options
• 6 weeks of partial salary for parental leave
• Stable and professional office and work environment

For remote or hybrid workers, in this position, the selected candidate will be required to use their own equipment.

Your equipment must meet the following requirements to be eligible for hire and successful in this role.

Minimum Hardware Requirements

• Processor: Dual Core (Intel i3/i5/i7 - 7th Gen, AMD Ryzen 3 1200/5 1400/6 1700) @ 2.0 GHz
• RAM: 8 GB
• Storage: 256 GB HDD/SSD
• Sound: Headset with Microphone
• Monitor: 1024 x 768 Resolution
• OS: Windows 11, MacOS Sonoma, Linux Mint

Suggested Hardware Requirements

• Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed
• RAM: 16 GB System Memory
• Storage: 512 GB SSD
• Sound: USB Headset
• Monitor: 1920 x 1080 Resolution ( Dual Monitor )
• OS: Windows 11 PRO

Internet:

• US: Wired Connection: 5 Mbps Download 3 Mbps Upload Ping less than 100 ms

Interested? Continue reading for the full job description or click to apply now.

OBJECTIVE

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.

PRIMARY JOB DUTIES

1. Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
2. Work accounts assigned efficiently by meeting productivity and activity goals as assigned
3. Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
4. Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
5. Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed

SECONDARY JOB DUTIES

• Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected
• Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
• Maintain confidentiality of both internal and external party information
• Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
• Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
• Maintain organized electronic file storage of documents and emails
• Interface with Client-Facing departments to help identify and meet client needs
• Support new hires and other co-workers by assisting with training or other questions
• Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
• Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
• Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
• Continuously seek opportunities for process improvement and propose ideas

• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in Operational project work as required
• Act as backup to other members of the Operational Departments
• Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

WORK HOURS

It is essential that this position adhere to the assigned work schedule. This can be either a full-time position or part-time position and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules and hours required may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.

TRAVEL

No travel is expected for this position

Work Environment

This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EEO Statement 

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

High School Diploma or general education degree (GED) and 0 – 1 years’ experience an accounting, finance, or accounts receivable role

COMPETENCIES

• Strong computer skills in various systems, especially Microsoft Office
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
• Basic mathematical skills
• Basic telephone and calculator skills

FLUENCY

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.