Collision Parts Specialist - Tonkin Parts Center

Have you worked in a New Car Dealership for the last several years or worked in the collision industry as a parts specialist? Tonkin Parts Center is offering a rare opportunity for an experienced parts professional join our team—no nights, no weekends, no walk-up customers, or technicians, just selling directly to professionals in the collision industry electronically or over the phone!

About the Role:

At Tonkin Parts Center, we specialize in providing OEM parts to collision repair shops across the Pacific Northwest. Our 150,000 sq ft warehouse stocks over $19 million in inventory from top manufacturers like Toyota, GM, Ford, Honda, Nissan, Subaru, and more.

We’re seeking a motivated, customer-focused professional to manage inbound sales calls and electronic orders. You will process parts orders and build long-term relationships with our shop customers. You will be part of a team that values accuracy, urgency, and exceptional customer service.

Why Join Us?

• Competitive pay with room for growth
• Work in a professional office setting
• Work with a knowledgeable and supportive team.
• Modern facility with a huge inventory and strong supplier relationships
• Be part of a respected, long-established organization in the Pacific Northwest
• Have the opportunity to gain experience with new manufacturers.

Collision Parts Specialist Job Responsibilities

• Assist Wholesale Customers: Provide friendly, professional, and efficient service to wholesale clients, helping them obtain the required parts or accessories to repair the vehicles in their shops.
• Locate or order parts as needed, ensuring timely fulfillment of customer orders.
• Prepare and process invoices for parts to be delivered to customer base of over 4000 customers
• Collaborate with our experienced operations team to ensure timely delivery of orders.
• Use your skills to provide valuable ETA’s to our customers
• Special Orders: Process special order parts requests and follow up on back-ordered items.
• Develop and maintain strong relationships with existing wholesale customers to foster loyalty and repeat business.
• Develop a deep understanding of automotive parts and their applications, staying updated with the latest industry trends and product developments.
• Provide technical assistance and guidance to customers in selecting the right parts, identifying upselling opportunities to increase revenue.

Collision Parts Specialist Compensation & Benefits

Pay: Up to a 6-month training wage of $4,200.00 to $5,000.00 (DOE) per month while you learn! Then you will move to a Base Salary + Commission pay plan that has an opportunity for double or more!

Along with competitive pay, we offer…

• Performance pay, where you control your future earnings!
• Health Insurance starting at under $100 per month.
• Dental, Vision, Pet, and Company-Paid Life Insurance.
• Employee Assistance Plan.
• 401(k) with Company Match.
• Paid Time Off that accrues from Day 1.
• An excellent menu of voluntary benefits.
• Employee pricing for you and your family on vehicles, parts, and service.

Collision Parts Specialist  Qualifications

• Prior Experience: Experience in a new car dealership parts department, or collision center parts department.
• Customer Service Skills: Strong verbal and written communication abilities to assist customers effectively.
• Organizational Skills: Ability to manage multiple tasks and maintain an organized workspace.
• Technical Proficiency: Familiarity with Microsoft Outlook, and any of the following ordering platforms; CCC, OPS Trax, OEC- Collision Link, and Parts Trader
• Attention to Detail: Accuracy in processing orders.
• Team Collaboration: Ability to work effectively as part of a team.
• Mentally Challenging: This job will challenge your skills and give you an opportunity to grow professionally!
• High School Diploma or Equivalent: Minimum educational requirement; further certifications are advantageous.
• Adaptability and Willingness to Learn

Corporate Hiring Requirements: Must be 18 years or older & have a clean driving record with a valid driver’s license, able to pass a criminal background check.

If you're looking for a role that offers variety, flexibility, and a supportive team environment, we’d love to hear from you!