Service BDC Manager - Tucson Subaru

Are you a results-driven individual with exceptional leadership skills and a passion for the automotive industry? Tucson Subaru, a leading automotive dealership, is seeking a talented and experienced Service BDC Manager to join our dynamic team. Our dealership is consistently the top-performing Subaru dealership in Arizona – 9 years running! If you possess excellent communication abilities, a customer-centric mindset, and a proven track record in managing service-related operations, we want to hear from you! The ideal candidate would have previous BDC management experience in the automotive industry.

Why Join Our Team:

• Opportunity to work with a well-established and respected automotive dealership in Tucson.
• Supportive and collaborative work environment that fosters personal and professional growth.
• Access to ongoing training and development opportunities.
• Chance to contribute to the success of a high-performing service BDC team.

Service BDC Manager Responsibilities

• Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity.
• Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction.
• Develop and implement strategies to maximize customer engagement and retention.
• Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns.
• Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals.
• Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations.
• Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance.
• Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service.
• Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction.

Service BDC Manager Benefits and Compensation

On top of competitive pay, we are proud to offer…

• Health Insurance starting at under $100 per month.
• Dental, Vision, and Company-Paid Life Insurance.
• Employee Assistance Plan.
• 401(k) with Company Match.
• Paid Time Off that accrues from Day 1.
• An excellent menu of voluntary benefits.
• Employee pricing for you and your family on vehicles, parts, and service.

Service BDC Manager Requirements

• Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment.
• Proven track record in effectively managing a team and driving performance.
• Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members.
• Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks.
• Proficiency in using CRM systems, scheduling software, and other relevant tools.
• Sound knowledge of automotive service operations and industry trends.
• Exceptional problem-solving skills and the ability to make informed decisions under pressure.
• Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction.
• Flexibility to work evenings and weekends as required.

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

If you are ready to take on a challenging yet rewarding role as a Service BDC Manager at Tucson Subaru – Apply Now!