Receptionist

The Medical Front Desk Receptionist is responsible for greeting lobby visitors, answering, screening, and transferring telephone calls for the agency, providing information, assisting patients with appointments, and checking insurance eligibility. This position reports to the Front Desk Lead.

Why Join AACI?

• Paid Holidays, Vacation, and Sick time.
• Comprehensive benefits, including Health Plan Options (95% premium coverage).
• 403(b) Retirement Plan with match.
• Additional pay for bilingual staff.
• Free Headspace mindfulness app access.
• Eligibility for State Loan Forgiveness Program.

Duties and responsibilities

• Schedule, reschedule and/or cancel appointments in accordance with AACI’s Appointment Scheduling Policy.
• Answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments.
• Check insurance and verify eligibility information.
• Greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
• Monitor calls on hold to prevent long wait times.
• Relay patient questions, requests, and other messages to the appropriate person/department.
• Collect, update, and verify all pertinent patient demographic and insurance information.
• Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
• Resolve patient inquiries, complaints or concerns regarding their accounts or appointments.
• Collect payments from patients in accordance with AACI’s policies of handling cash.
• Complete other related duties and projects as assigned.

Education & Experience:

• High school diploma, GED or equivalent required.
• Minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations.

Knowledge, Skills, & Abilities:

• Customer service experience and ability to provide a high level of customer assistance.
• Computer skills including proficiency in data entry, internet use and Microsoft office applications. 
• Excellent verbal communication skills, ability to maintain confidentiality and privacy of information. 
• Verbal and written fluency in English required; Bilingual skills in a second language (particularly in Spanish) desired but not required. 
• Ability to maintain confidentiality and privacy of information
• Ability to adjust to change and ask clarifying questions when necessary.
• Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

Work is conducted in an office environment inside a standard clinic setting. Basic safety precautions and use of protective clothing or gear is required. Extensive interaction with the public may be required. Occasional evening and weekend work is required.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear; continuously sit for extended periods of time and occasionally stand or walk for extended periods of time. The mental demands of the job include continuous comprehension, reasoning and decision making, interpreting and analyzing data, organizing, reading and writing, and resilience.

AACI is an Equal Opportunity Employer.