Inbox Clinician

The Inbox Clinician supports the clinical team by managing in-basket coverage within the Electronic Health Record (EHR). The provider ensures timely and efficient handling of non-visit-based tasks, including patient messages, medication refills, test results, and other clinical documentation, contributing to continuity of care and effective patient communication. 

The pay for this position is determined by the candidate’s professional licensure and years of related experience.

Duties and responsibilities  

• Monitor and manage In-basket messages, including but not limited to patient inquiries, test results, medication refill requests, clinical documentation, and staff communications. 

• Respond promptly to clinical issues within the scope of practice. 

• Collaborate with primary care providers to ensure coordinated patient care. 

• Escalate complex or urgent clinical concerns as needed. 

• Close care gaps and ensure timely follow-up actions. 

• Document all actions and communications in the EHR according to standards. 

• Review patient charts and histories to support provider preparation. 

• Coordinate referrals and follow up on outstanding consultations or test results. 

• Provide patient education on preventive care, medications, and self-care. 

• Participate in quality improvement initiatives to enhance patient outcomes. 

• Complete other duties and related projects as assigned. 

Education & Experience: 

• Current licensure as a Physician (MD or DO), or Nurse Practitioner (NP). 

• Current and unrestricted professional license to practice in the state of California. 

• Active and unrestricted DEA license. 

• BLS Certification. 

• Two or more years of clinical experience. 

• Experience with outpatient or ambulatory care workflows, as well as telehealth or asynchronous care,  is preferred.