ECM Outreach Worker

Job purpose

The CalAIM Outreach Coordinator is responsible for community outreach and enrolling clients in Enhanced Care 
Management (ECM). This position works collaboratively with multidisciplinary team and community resources. 

Duties and responsibilities

• Facilitate referrals to community resources and perform case management services.
• Assist clients with the development of social and community support systems. 
• Develop effective working relationships with agencies and organizations to advocate for clients and 
increase referrals.
• Enroll clients in ECM program and complete intakes. 
• Complete all documentation per Medi-Cal, Santa Clara County, and AACI standards within expected 
deadlines.
• Conduct outreach in community settings and per program
• Participate in consultations and training.
• Complete other duties and related projects as assigned

Qualifications

• Demonstrated ability to effectively perform the responsibilities outlined above.

Education & Experience:
• Bachelor’s degree in public health, social work, or a related field, or equivalent training and experience.
• One year or more of case management or related experience.
• Experience with Enhanced Care Management and/or Community Supports preferred
• Experience and knowledge of working with unhoused population preferred.

Knowledge, Skills, & Abilities:
• Knowledge of community and county resources to facilitate referrals and coordination with appropriate 
agencies.
• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet 
required. 
• Working knowledge of Microsoft Office Suite required.
• Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient 
to maintain insurability under agency auto liability.
• Verbal and written fluency in English is preferred; Bilingual skills in a second language (particularly 
Spanish, Mandarin, Vietnamese) 

Competencies: 
• Ability to communicate well with people of diverse cultural professional and experiential background 
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team. 
Working conditions
This job requires you to be in the community and other community partner sites. Work is often conducted in an 
office environment. Basic safety precautions and the use of protective clothing or gear may be required. Driving is 
essential to the function of this job. The job requires travel up to 25% of the time.

Physical requirements
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable 
individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is required to regularly sit for extended periods of time; and 
regularly operate a computer and use manual dexterity for tasks such as keyboarding. The mental demands of 
the job include regular comprehension, organizing, reading, and writing; frequently engaging in reasoning, and 
decision making.

AACI is an Equal Opportunity Employer