CC Subsidy Case Manager I

POSITION OVERVIEW

Rural Communities Child Care (RCCC) provides financial assistance to eligible families that qualify to receive subsidies to help them pay for some or all of their childcare needs. A Child Care Subsidy Case Manager (CCSCM) is responsible for the area office implementation of the RCCC Child Care Subsidy programs. The CCSCM enrolls eligible families in accordance with state and federal guidelines as outlined in the Funding Terms and Conditions/Program Requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participate in the development and implementation of the annual goals and objectives for the RCCC programs.
• Participate as an effective, collaborative team member in the overall implementation of RCCC programs.
• Manage and administer the allocations for each individual contract as assigned to the area office using a computerized database system.
• Determine eligibility and assign rank number based on the Child Development Division (CDD) Admission Priorities Schedule for all families requesting services; maintain and update eligibility list on a regular and ongoing basis.
• Enroll eligible families into appropriate program based on area office projections.
• Keep current on all state or federal regulations and policies to ensure program compliance as directed in the Program Requirements for each contract.
• Act as a liaison between clients served, childcare providers and other social service agencies.
• Assess needs of all clients served, referring them to other agencies and resources as appropriate.
• Facilitate orientation regarding program rules and regulations, for both parents and contracting providers.
• Disseminate information to local agencies (i.e., CPS, DSS, Mental Health, etc.) regarding eligibility requirements of the various RCCC funding contracts.
• Collect statistical data and prepare program reports.
• Coordinate ongoing RCCC program activities in the area office assigned.
• Serve as a resource person/liaison to the community on child, parent, and care provider issues; distributes program information and publicity via all available media resources.
• Maintain and completes family certifications and re-certifications in accordance with the State Department of Education Funding Terms and Conditions.
• Provide as needed Trustline program applications, training, and processing for applicants to become exempt childcare providers; follows up on applicants as required by the CA Department of Justice.
• Receive and follow up on information regarding reported child abuse and neglect in conjunction with Child Protective Services (CPS).
• Manage the timely, accurate and proper completion of all required documentation.
• For bilingual employees, perform all job duties utilizing dual language ability as necessary to provide optimum support and services for clients and RCCC staff; translates forms, resources, etc., into Spanish as assigned or required.
• Further continuous improvement by participating on teams and participating on special committees.
• Other duties as assigned or required.

ESSENTIAL WORK HABITS

• Align work behaviors in conformance with NCOs Purpose, Vision and Values.
• Report to work on time and obtain approval from supervisor for any changes in work schedule or absences.
• Maintain a strict commitment to confidentiality, in accordance with Agency and project policies and procedures.
• Follow the NCO Injury Illness and Prevention Plan, as well as all Agency and program safety protocols, procedures, and policies.
• Maintain focus on the assigned tasks.
• Take pride in creating a positive, efficient work environment.
• Treat co-workers and clients with respect.
• Represent NCO and its programs to the community in a positive light.
• Dress appropriately according to assigned job duties and responsibilities.
• Adapt constructively to change.

JOB QUALIFICATIONS

Education, Training and Experience:

CCSCM I

• A degree from an accredited college or university in child development, business administration or a related field is preferred but not required.
• At least one year of experience using word processing, email, database and spreadsheet programs; experience using presentation software is preferred.
• Experience working in a human service program providing direct services to families or children is helpful.

CCSCM II (in addition to CCSCM I)

• Minimum of four years on the job experience within the RCCC program or two years’ experience with a similar program.
• Two years on the job experience as a CCSCM I with satisfactory job performance and with demonstrated qualifications as determined by the RCCC Program Director. (Demonstrated transferable skills needed for this position may be substituted for the two years on the job experience as a CCSCM I.)

CCSCM III (in addition to CCSCM I and II)

• Exemplary job performance as a CCSCM II and has shown initiative to obtain additional skills or knowledge relevant to RCCC program needs, as determined by the RCCC Program Director.
• At least one of the following as deemed necessary for the overall management of the RCCC program and approved by the RCCC Program Director:
  • Has been assigned ongoing material and/or financial management duties, above and beyond the CCSCM II standard job responsibilities.
  • Has been assigned ongoing staff supervision in some component of RCCC program operations.

Knowledge of:

• Principles and practices of interpersonal communications and a demonstrated ability to work cooperatively with contractors, other agencies and organizations, program parents and community members.
• Community resources for, and issues and problems faced by low-income families.
• Current standard office practices, procedures, and equipment.
• Computer operations as relates to the duties of the position; position requires demonstrated proficiency in the use of word processing, email, and spreadsheet programs and the internet.

Ability to:

• Interact with others in a culturally and emotionally sensitive manner.
• Communicate effectively and appropriately verbally and in writing in English is required.
• Handle confidential information, documents and sensitive situations appropriately.
• Perform mathematical and analytical processes at a level necessary to perform the required responsibilities of the position; accounting experience is preferred.
• Organize duties and tasks to meet established deadlines, delegating tasks as appropriate.
• Be effective working independently and as a collaborative team member.
• Train and facilitate small to medium sized groups of adults is desired.
• Work a flexible schedule to accommodate attending scheduled works events and professional development opportunities.

Necessary Special Skills & Requirements:

• Must be at least 18 years of age.
• For work-related driving, must have a valid California driver’s license, a verifiable good driving record, and access to a vehicle with insurance that covers the employee as a driver OR reliable transportation with proof of automobile insurance.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk, hear, listen, and communicate clearly.
• The employee frequently is required to sit; use hands to finger, handle or feel objects, use manual and automatic office equipment, and reach with hands and arms.
• The employee is occasionally required to stand; bend; reach down and stretch overhead; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 25 pounds unassisted and may occasionally move and lift heavier materials with assistance using ergonomic guidelines.
• Specific vision abilities required by this job include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The ability to travel during the day and/or night, sometimes long distance – possession of a valid California Driver’s License and access to an insured vehicle is required.
• Interaction and contact with outside agencies, vendors, funders, volunteers, donors, and contributors is a frequent aspect of this job.
• The employee will regularly use computers and computer printers, telephones, and other similar electronic office equipment.
• The environment can be noisy and includes the comings and goings of small children and their families.

Note:  This class specification should not be interpreted as all-inclusive. It is intended to identify the core essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA)or California FEHA. Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.