Position Summary
Maintain and increase customer satisfaction by providing outstanding customer service and support to ACSI members and non-members, responding to a wide range of inbound inquiries, requests, and concerns. Collaborate with ACSI staff at headquarters and Division offices to maintain excellent relationships with ACSI members and customers.
This position is full-time and performed on-site at our Colorado Springs, Colorado headquarters. Applications are accepted on an ongoing basis.
Essential Duties/Responsibilities
- Respond to all types of inbound inquiries, requests, and concerns from members and customers in a professional and timely manner via phone, email, or web chat
- Aid and guide customers and members in accessing and using all areas of the ACSI website and Purposeful Design Publications online store
- Perform outbound calling to support ACSI services, events, and sales campaigns
- Perform data entry of orders, membership records, and events quickly and accurately
- Navigate frequently between multiple screens and applications to provide required customer and member support
- Keep up-to-date and accurate documentation of member and customer requests
- Process payments, credits, and refunds as assigned
- Follow established processes and procedures for Care Team
- Maintain thorough knowledge of Purposeful Design Publications materials and all aspects of ACSI membership requirements and benefits
- Assist in creation of training and procedural documentation as requested
- Provide one to one training and mentoring of less experienced team members
- All other duties as assigned
Compensation and Benefits
Starting Salary Range: $21.43 - $23.30 per hour; based on work experience, education, training, knowledge, skills, and internal and external equity.
Employees may choose from benefits including HDHP and copay medical plans, dental, vision, health care and dependent care flexible spending accounts, health savings account, 403b retirement plan, and supplemental life and disability insurance. In addition, ACSI provides vacation, sick leave, paid holidays, basic life, basic accidental death and disability, long term disability, employee assistance plan, Christian school tuition benefit, and discretionary annual bonus.
