Under the direct supervision of the Director of Administration, and the Lead Supervisor:

• Greet all incoming visitors and clients, directing them to the appropriate staff or activities.
• Answers incoming telephone calls, screens and determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes messages, email or transfers calls to voice mail when appropriate personnel are unavailable.
• Verify Medi-Cal eligibility for telephone intakes
• Assist staff, auditors and guests with reservation of counseling rooms, and community rooms
• Answers questions about organization and provides callers with address, directions, and other program information
• All incoming UPS/Fed Ex/Office Depot/Amazon packages given to correspondent
• Assist with LCP events or community activities, MPR equipment, answering questions regarding event dates, applications, event deposits and receipts to client and finance department.
• Assist with office equipment issues and contact maintenance contractors
• Front desk coverage with evening parenting classes, consist of monitoring the sign in sheet for parents /child watch sign in sheet, Overseeing issuance of van, and storage keys, gas card issuance and logging info
• Assist the admin supervisor, directors and staff with administrative functions.
• Flexible with work schedule which will also include evening schedules and must be able to work on Saturdays rotating schedule.
• Perform other duties as assigned.
• Assist Guest Services Reception area and provide pack up, when necessary.

Competencies: To perform the job successfully, an individual must demonstrate the following:

Superior Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments and takes ownership of mistakes.

Interpersonal Skills - Focuses on solving front desk issues, does not place blame; Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Innovation - Generates suggestions for improving work.

REQUIREMENTS

• Bilingual in English and Spanish.
• Ability to type 40 words per minute.
• Ability to effectively work with people of diverse backgrounds.
• Ability to clearly communicate information and instructions verbally and in a written form.
• Ability to pass background check and criminal clearance.
• Valid California driver’s license, current auto insurance, and a good driving record.

PREFERRED QUALIFICATIONS:

• Knowledge of general office procedures and operations.
• Knowledge of computers and Microsoft/Excel/Outlook program applications.