Mortgage Operations Supervisor

Essential Functions & Responsibilities:

• Acts as secondary underwriter and other back up as needed depending on volume and staffing.
• Provides technical training and development to all mortgage operational staff on an ongoing basis.
• Ensure staff comply with all regulatory requirements and with current and pending applicable rules, laws and regulations.
• Works closely with the Director of Real Estate Lending in developing and implementing organization, strategy and policies.
• Collaborate with Retail Banking and Mortgage Originators to ensure the loan origination experience is timely and efficient.
• Stays current with compliance, underwriting and closing requirements (FNMA, FHLMC, FHLB, FHA/VA).
• Monitors daily performance metrics and reports on department performance against approved operational goals and objectives.
• Manages third party vendor relationships, including but not limited to title providers, appraisal management companies, and quality control companies, to assure adherence to standard service and quality levels.
• Assists in the development and implementation of a digital mortgage lending experience through online and mobile channels.
• Assists the Director of Real Estate Lending in developing short- and long-term goals for the department; ensure the goals are aligned with the vision and strategic priorities of Clark County Credit Union.
• Participate in audits and exams.
• Administrator/support for Loan Origination System(s).   
• Knowledge selling loans to agencies and secondary market. 
• Servicing/Subservicing knowledge, to include- loan boarding, payment processing, escrow management, loan modifications. 
• Act as liaison with sub-servicer. 

Knowledge and Skills:

• Experience- Five to ten years of similar or related experience.

• Thorough knowledge of real estate residential loan origination, processing, underwriting, closing, paperless environment, agency guidelines, and all regulatory compliance procedures.
• Thorough knowledge of real estate pipeline management and metrics analysis to meet expected results.
• Strong management, analytical and problem resolution.
• Strong organization, verbal and written communication.
• Knowledge of current State and Federal laws (Regulation Z, Regulation B, Military Loan Act, HMBA, the Fair Credit Reporting Act, RESPA, Equal Credit Opportunity Act, and Fair and Responsible Lending).
• Strong knowledge of residential mortgage lending and loan documentation requirements.

Education High School diploma; college degree preferred/equivalent combination of work experience.

Preferred Proficiencies:

HMDA Reporting

MERS Registration/Reconciliation/Reporting

Quality Control, Prefund/Post Close/Adverse

Regulation B Reporting, including Adverse Action

Audit functions

Compliance

Knowledge creating Excel spreadsheets