POKER FLOOR PERSON

Position Summary

Responsible for the implementation and the compliance with the Company’s policies and procedures and supervise the operation of assigned poker games to ensure integrity and customer satisfaction.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Oversees total operations of the assigned gaming areas.
2. Maintains the highest quality standards in all areas of customer service and hospitality.
3. Monitors, enforce and comply with all dealing procedures.
4. Must have a total understanding of procedure manual for games supervised.
5. Responsible for dealing rotation.
6. Must comply with Sandia Resort and Casino System of Internal Controls.
7. Responsible for protecting all sensitive equipment.
8. Responsible for all attendance tracking.
9. Provides excellence in customer service and ensures same of employees.
10. Trains and helps develop supervisor’s skills.
11. Must make “gray area” decisions.
12. Counsels, coaches and works with dealers on procedural problems and initiates corrective action if necessary.
13. Deals effectively with customer problems/complaints.
14. Maintains proper impress bank for all games.
15. Serves as role model for subordinates.
16. Responsible for tournaments, jackpots and promotions.
17. Tracks and promotes Player’s Card memberships.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.  

 Additional Responsibilities

1. Perform additional duties and responsibilities as necessary or assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
4. Possesses knowledge and understanding of all products and services offered. 
5. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and overtime.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Poker Room game rules and regulations.
8. Ability to administer proper procedures/payouts for bad beat jackpots.
9. Ability to administer all procedures for tournaments.
10. Knowledge of timekeeping systems such as Kronos.

   Education and Experience  

Required:

1. High School Diploma, GED certification or equivalent.
2. Two (2) years poker dealing experience preferred.
3. Must be at least 21 years of age.
4. Must be able to read, write and speak English fluently.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

Pre-Employment Requirements

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

                     Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                                Description

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is performed indoors.
2. Work hours are subject to change with overtime work required.
3. Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft-carpeted floors.  Ability to work a flexible schedule including weekends and holidays.