RESTAURANT HOST(ESS) BIEN SHUR

Position Summary

 Courteous professional and highly attentive as the first point of contact for guests, providing exceptional guest service and creating memorable dining experiences.

Provide guidance and directions to support staff. Delegate tasks such as table setting and ensuring tasks  are completed efficiently and accurately.  Monitor the performance of assistant staff, providing feedback to improve. Coordinate with assistant staff to ensure workflow and efficient operation of the host station and overall restaurant service. Address any conflicts or issues, promoting a positive and cohesive team environment. Ensure that assistant staff adhere to the standard of service, cleanliness, and professionalism. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1.    Greet guests warmly upon arrival and escort them to their tables.

2.    Manage reservations and seating arrangements efficiently, taking into account party size and guest preferences.

3.    Handle guests inquires, concerns, and complaints promptly and professionally, resolving issues to the guest’s satisfaction.

4.    Monitor the dining room atmosphere and address any issues that may detract from the guest experience, such as noise or temperature concerns.

5.    Work collaboratively with fellow staff members to uphold high standard of service and contribute to a positive work environment.

6.    Serve as an ambassador for the brand, embodying values and standard of excellence in every guest interaction. 

7.    Assign patrons to tables suitable for their needs.

8.    Direct patrons to coatrooms and waiting areas such as lounges.

9.    Greet guests and seat them at tables or in waiting areas.

10.  Inform patrons of establishment specialties and features.

11.  Inspect dining and serving areas to ensure cleanliness and proper setup.

12.  Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

13.  Provide guests with menus.

14.  Maintains clientele’s proper dress code standards.

15.  Receive and record patrons' dining reservations.

 Additional Responsibilities

 Key Performance Indicators

 This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Must have excellent customer service skills.
2. Must be able to communicate with customers, management and other staff.
3. Must demonstrate a pleasant disposition in person and over the phone.
4. Must have good organizational skills.
5. Must possess basic computer skills.
6. Displays strong menu knowledge.
7. Must maintain the highest standards of personal hygiene.

   Education and Experience

Required:

1.  One (1) year previous experience in a fine dining/high volume customer service position

2.  Must be at least 18 years of age.

Preferred:

1.  High School Diploma, GED certification or equivalent.

License/Certifications/Registrations

1.            Must be able to successfully pass a stringent background investigation.

2.            Will require a post-offer, pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Must be able to lift 100 lbs. occasionally, 50 lbs. frequently and demonstration of this ability required.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arms and leg(s) to reach, pull, carry, lift, twist and rotate in any direction.

Running

May involve running when necessary.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on uneven, inclined, hard and soft carpeted floor, cement structures and surfaces.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Duties are performed indoors with certain outdoor activity as required.  Outdoor duties are subject to temperature extremes and inclement weather.
2. Subject to potential hazards such as cleaning solvents and cleaning compounds.
3. Subject to potential hazards such as heights, motorized equipment, and hand tools.
4. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases.
5. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume prone position.
6. Work hours subject to change with overtime work required as approved by management.
7. Must be able to work long hours under stressful conditions.
8. Specific physical body movements require the following:

a.    Trunk-bend, twists, rotate, push, pull, carry

b.    Arms-reach, carries, push, pull, twists, rotate

c.     Legs-lift, push, pull, twists, rotate, balance

d.    Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity

e.    Eye and hand coordination.