DIRECTOR OF TABLE GAMES OPERATIONS

Position Summary

Reports directly to the General Manager of Gaming Operations and is responsible for the overall Table Games operation, administration and authority over all Table Games personnel. The Director of Table Games is responsible for adhering to the System of Internal Controls, NIGC MICS, and federal cash reporting requirements.  The Director of Table Games can sign all forms involving Table Games which includes but is not limited Requests for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer, federal cash reporting documents, complimentary, and promotional items. The Director of Table Games has access to the pit podium, pit area, table banks, and cards and dice in play and in Table Games storage areas.  The Card and Dice room is accessible when escorted by Security.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Supervise, direct and/or perform activities designed to provide quality customer service and establish guest perception of the Table Games Department as that of exceptional hospitality and friendliness.
2. Responsible for the development, management and monitoring of the annual budget.
3. Schedule employee work hours for maximum utilization of manpower.
4. Interview, audition, hires, disciplines and discharge employees as necessary.
5. Observe employees in the performance of their duties to determine whether they are trained to meet the standards set for their respective positions. Ensure employee development through training for all games and employee relations.
6. Plan and implement policies, rules and directives to accomplish department objectives. Improving and standardizing house rules and procedures.
7. Direct supervisors in coordinating the work of their assigned employees and assigned areas of responsibilities to assure shift continuity.
8. Ensure strict adherence to the Sandia Casino System of Internal Controls.
9. Direct and monitor supervisors and employees to ensure game protection and loss prevention techniques.
10. Evaluate and continuously compare the performance of the Table Games operations and standards. Analyze abnormal deviations from the norm and take corrective action when necessary.  Reviews new games and side bets for inclusion in the game mix.
11. Plan game types, house rules and limits. Consult with casino management on appropriateness and suitability.
12. Ensure Table Games operations comply with gaming laws and regulations.
13. Responsible for driving the accurate, complete, and timely submittal of all department performance appraisals.
14. Provides the final decision on levels of any performance-based merit increases.
15. Responsible for timely and efficient communication with the GM of Gaming Operations and other departments.
16. Perform additional duties and responsibilities as necessary or assigned.

17. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. Directs, manages, and provides oversight on all pertinent issues impacting one or more operational areas or major departments. Inspires and motivates team members, communicating effectively, delegating responsibilities, and leads by example.
2. Prepares and recommends business plans and operational budgets in accordance with company standards. Possesses creativity to improve and streamline processes, seek future opportunities, and find creative solutions to challenges. 
3. Demonstrates innovative thinking when establishing business plans. 
4. Holds reporting staff accountability for formulating and administering policies and programs in all reporting areas. 
5. Creates an environment of team member engagement and mirrors the organization’s mission, vision, and values.
6. Fosters a collaborative and inclusive work environment, encouraging teamwork and developing team members’ skills. 
7. Ensures all day-to-day operations are managed efficiently to meet all business and financial objectives.  

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities  

1. Ability to supervise and direct the work employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and holidays.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Table Games rules and regulations.

   Education and Experience

Required:

1. Bachelor’s Degree in Management or related field and eight (8) years progressive and responsible experience in casino Table Games Management and Administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.
2. Must be at least 21 years of age.

License/Certifications/Registrations

1.  Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

                   Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                              Description

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is performed indoors.
2. Must be able to work long hours under stressful conditions.
3. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
5. Duties may involve walking, standing for long periods of time, sitting and crouching.
6. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry
• Arms-reach, carry, push, pull, lift, twist, and rotate
• Legs-lift, push, pull, twist, and rotate

7. Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.