Front Office Billing Coordinator

PURSUE YOUR PASSION, Not Just Another Job!

Veterans Village of San Diego is looking for employees who are passionate about serving all veterans. Changing the life of a vet takes a whole lot of work. It also takes dedication and commitment to our motto: Leave No One Behind. But the rewards are out of this world! We work hard, but we also enjoy having fun together. If you wish to be a part of this team and are ready to work for a cause, not just a paycheck, then VVSD is the place to start!

Compensation: $32 - $34 an hour

Position Overview:
With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselor, case managers, and veteran outreach professionals, the clinic offers high- quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of Post 9/11 veterans, Active-Duty Service Members, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

Under the general direction of the Office Manager, the Front Office Billing Coordinator is responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.
Responsibilities:
• Manages care billing process, managing local relationships with 3rd party insurance, and ensuring that the Clinic is in compliance with contractual and reimbursement policies.
• Maintains and monitors all financial records to ensure accuracy, completeness of data and compliance with state and federal rules and regulations for business continuity.
• Collaborates the Cohen Veterans Network' Billing Team around financial data collection, trend analysis, research, reporting, etc.
• Works with insurance co-payment to gathering confidential information to verify insurance eligibility and collect co-payment at time of service.
• Corrects audit report findings including suspense, missing benefits, self-pay, and denial logs.
• Maintains a daily log of copayments collected on the premises.
• Operates the main phone line at the Cohen Clinic to ensure a smooth intake process for new clients and provide continuous exceptional customer service for established clients.
• Maintains current information on all clinic services and other community services to assist consumers, staff, and the general public in accessing the Cohen Clinic and other community services.

• Responsible for properly triaging clients and/or callers in crisis following clinic’s policies and procedures.
• Implement administrative safeguards to protect and control access to PHI, in accordance to The Department of Health and Human Services (HHS) and Health Insurance Portability Accountability Act (HIPAA).
• Presents a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation.

Qualities:
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.

Qualifications:
• At least 2 years of experience collecting, analyzing, and reporting financial/billing data.
• Intermediate level on MS Excel, Email and word processing programs.
• Professional level communication skills, poise and ability to handle high volume telephone duty.
• Prior experience within the military community and/or veteran administrative organizations
• Strong consultative abilities, conflict-resolution skills, and leadership abilities.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups, advocacy groups, and other governmental organizations.
• Proven capacity to synthesize disparate information into a coherent vision that aligns with the company’s strategy to maintain a successful operation.

Job Benefits:

VVSD offers competitive pay and benefits including 12 paid holidays a year, paid vacation and paid sick leave, pension, health insurance, dental and vision plans.

Please Note:

• If you were a client of VVSD, you must have been out of all programs for a minimum of 2 years.
• Veterans Village of San Diego is an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.