CVN Case Manager

Position:      Case Manager

Business:     The Steven A. Cohen Military Family Clinic

Location:     San Diego, CA

Area:            Clinical 

Experience: Experienced

Status:          Full Time

Salary:          $68k - $80k Annually

Did you know?  More than 90% of all network staff have noted being satisfied with working at CVN.

About Steven A. Cohen Military Family Clinic at VVSD:

The Steven A. Cohen Military Family Clinic at VVSD provides high-quality mental healthcare services accessible to all post-9/11 (including National Guard and Reserves), their families, and the families of active-duty service members including spouse or partner, children, parents, siblings, caregivers, and others.

A Career with the Steven A. Cohen Military Family Clinic at VVSD

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The case manager will also participate in peer-to-peer communication, presentations, and other outreach engagements as needed. The Case Manager assists the clinical team in understanding resources and needs within the clinic community.

Responsibilities:

• Provides comprehensive case management to veterans and their families who are seeking mental health services.
• Interviews veterans and their family members to ascertain needs, providing timely and appropriate resource referrals, as necessary.
• Prepares and maintains confidential case records with the Electronic Health Record (EHR).
• Assists veterans and their family members navigate service providers across multiple systems of care.
• Follows care follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow-up needs.
• Participates in multidisciplinary team meetings to support those identified as needing case management support.
• Collaborates with clinical team to perform risk management and crisis intervention services, as necessary.
• Develops network of trusted contacts within organizations in which to refer and coordinate care, including alternative mental health resources for those ineligible for care at Cohen Clinic.
• Attends or host clinic and community events as a representative of the Cohen Military Family Clinic.  
• Consults with service providers and community partners on resource-related issues.
• Provides services in-person and/or via telehealth platform, as required.
• If licensed or licensed eligible, maintain a therapeutic caseload of 3-5 clients and conduct clinical intake assessments on veterans and family members as needed.
• Perform other duties as required

Qualities:

• Ability to communicate clearly and effectively via oral or written means.
• Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public.
• Ability to make oral presentations.
• Ability to remain calm and maintain self-control during difficult circumstances and emergencies.
• Ability to adapt to change and respond in a professional manner in all situations.
• Working knowledge of Outlook, Word, and Excel; background with Electronic Health Records (EHRs) a plus.
• Ability to think analytically and evaluate the impact of case management recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems.
• Ability to maintain boundaries.
• Ability to navigate with veterans or their family members from stressful situations, potential threatening behaviors.
• Knowledge of case management services and community resources.

Qualifications:

• Bachelor’s Degree in Social Work, Sociology, Psychology, or related field required; Master’s Degree preferred.
• 1+ year’s case management experience; 3+ years preferred.
• Knowledge of/ experience working with local social service, public health, and VSO organizations and resources.
• Experience working with a military or veteran population is preferred.
• Must demonstrate leadership capacity and ability to foster team building and a supportive, flexible environment.
• Excellent written and oral communication skills.
• Must be highly organized, detail oriented, and reliable.
• Must have daily use of a vehicle without prior notice and possess a valid driver’s license.
• Must be available and willing to travel to various locations and with such frequency as the business need dictates.
• Must be available and willing to work nights, weekends and holidays as required to meet business needs.
• Employee should expect to work one evenings a week to accommodate the schedules of the clients being served.

We take care of our people

• Competitive pay
• 12 paid holidays a year
• Paid vacation
• Paid sick leave
• 403b plan
• Medical, dental and vision insurance

All VVSD employees are required to be fully vaccinated unless otherwise exempt.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
VVSD does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.