MSF Technician

Rated one of the Top Workplaces in the Greater Pittsburgh Area 2021 - 2023

Job Summary: The Fire Alarm Systems Service Technician is responsible for the installation, inspection, testing, repair, and ongoing maintenance of fire alarm systems and related safety equipment. This role requires a solid understanding of fire alarm components, applicable codes, and troubleshooting techniques. The technician will work both independently and as part of a team to ensure systems are compliant, operational, and meet customer expectations for safety and reliability.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.  The employer reserves the right to change or assign other duties to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Install and repair security systems, CCTV/camera systems, and access control systems.
• Troubleshoot, repair, inspect, and test a variety of fire alarm and fire suppression systems.
• Perform preventative maintenance on fire alarm systems in accordance with NFPA standards.
• Communicate directly with customers to resolve technical issues and ensure satisfaction.
• Complete all NFPA-compliant reports and maintain accurate documentation.
• Participate in a rotating 24-houremergency on-call schedule once fully trained and qualified.
• Obtain and maintain required certifications including: NICET certifications, West Virginia electrical license, and Ohio fire Marshall license (All company-funded).
• Provide technical insights and field findings to the sales department for proposal and quote development.
• Ensure all compliance documentation is completed, including time sheets, billing, deficiency reports, and rescheduling follow up.
• Collaborate with sales staff to review and consult on system proposals and engineered designs.
• Assist with RMA coordination and support the service, installation, and mechanical teams as needed.
• Participate in design reviews and provide final approval on system installations.
• Demonstrate professional punctuality and a consistent work ethic.
• Follow a defined career development path, with potential advancement into roles such as sales representative, construction manager, or systems operation manager.

• High School diploma or equivalent.
• Experience working with fire alarm systems.
• NICET certification (If not certified, will be required within the first year)
• Proficient at trouble-shooting hardware problems, understanding blueprints and wiring schematics, using multimeters and other tooling.
• Strong written and verbal communication skills.
• Must be organized and detail oriented.
• Must be a team player.
• Customer service experience.
• Must be willing and available to work overtime when required.
• Ability to adapt to change with little advance notification.
• Must have a clean driving record and reliable transportation.
• Ability to pass drug test.

Work Environment/Physical Requirements:

• Work offsite at customer facilities – clean/unclean conditions, hot/cold environment.
• Ability to lift 50+ pounds and maneuver 300-lb cylinders with proper tooling.
• Ability to climb ladders and work from heights in a lift when needed.
• Safety shoes, hard hats and other safety apparel may be required at certain sites.
• Company uniforms provided.
• Some overnight travel may be required.

What we offer:

• Medical, dental, and vision benefits following 30 days of employment.
• Option to purchase supplemental benefits.
• Company-paid life insurance, long term disability insurance.
• 401(k) plan with Safe Harbor match | 401(k) Roth plan with Safe Harbor Match.
• Referral program.
• PTO available within first year.
• 7 paid holidays.
• Company-logo work attire provided.

-Direct Applicants Only -No Third-Party Recruiters-

Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.