Triage Coordinator

FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  

Position Summary: We care about the individuals and families living within our community and it is our priority to ensure access to services as soon as possible. The person in this position operates as the Intake & Triage Coordinator within FSRI. The Triage Coordinator supports individuals and families throughout the referral process and ensures they are linked with services as soon as possible. The Triage Coordinator ensures individuals and families are connected with counseling services using evidence-based clinical practices and interventions, that are consistent with the person’s values, preferences, and individualized needs. As part of our team, this person shares responsibility for directing, coordinating, and managing care and services

Qualifications:

• Associate degree level education or equivalent experience
• Medical office experience preferred
• Ability to educate clients regarding Family Service programs and policies
• Understanding of Health Insurance requirements and financial implications 
• Prior experience in crisis intervention and emergency triage highly preferred 
• Skilled in operating various medical record software and hardware, word-processing, and database software programs
• Spanish Speaking required and is compensated - Additional language capacity (Portuguese/Creole) highly preferred 
• Excellent multitasking and communication skills a must
• Ability to work independently and part of a team
• Bilingual skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires community visits, employees in this position must have the ability to:

• Current driver’s license, reliable transportation, registration and auto insurance   
• Ability to communicate effectively    
• Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators   
• Ability to lift up to 20lbs 
• Must be able to work remotely and in person adhering to PHI requirements 

Don’t meet every single requirement?  Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! 
 

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits. Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

About Us: Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state.  We are passionate about our mission to advance equity, opportunity and hope across ALL communities – we succeed by lifting others.  FSRI’s diverse and inclusive teams – working across Health, Healing, Home and Hope pillars, are experts in their fields – every day designing and delivering cutting edge strategies to save and improve lives.  We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield. 

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.  
 

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.