Ensures accurate vital signs are obtained and appropriately documented during routine patient intake.
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Directs patient flow. Assists other staff in need of assistance to maintain patient flow.
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Writes the daily assignment including MA assignment, room assignment, daily tasks for MAs, and lunch schedule.
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Assigns lunches and lunchtime coverage to clinical staff.
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Ensures that Medical Assistants perform and document basic patient history, treatments and administer medications appropriately.
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Ensures the administration of prescribed medications and treatments as directed by the provider following PCC policies and procedures.
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Maintains accurate medical records and reports to the nurse any pertinent information regarding the patient’s condition and care.
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Keeps providers informed of changes in assignments or patient flow that will affect working conditions.
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Performs laboratory and diagnostic tests as ordered by the provider.
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Ensures exam rooms are stocked with necessary supplies and materials. Orders medical supplies under supervision of the Practice Manager.
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Functions as a liaison between Walk-In Center and Emergency Department triage desk.
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Performs and records quality control checks on specific medical equipment, office diagnostic tests following established protocol as directed.
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Communicates MA and PCR assignment and backup.
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Monitors rooms needed by provider, coordinates the number of rooms of providers during clinic transitions between shifts. Follows room assignment guidelines.
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Delegates work assignments to MAs as needed to even out workload and promote efficient patient flow (MA visits, assisting with heavier provider.)
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Monitors triage nurse needs for assistance, delegates workload of Medical Assistants in order to provide support and assistance to triage nurses.
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Monitors room assignments, adjusts as necessary.
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Liaison with PCR to coordinate which providers need patients registered and to monitor how many patients are waiting for registration, by provider.
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Maintains patient confidentiality.
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Maintains a neat and orderly clinical work area.
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Ensures the observance of PCC policies, procedures, and safety practices.
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Increases employee motivation, retention, and engagement by providing ongoing coaching to staff.
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Aids in the implementation of systems that improves patient intake, flow and patient satisfaction and provides feedback to managers, ensures the efficient processing of patients and smooth patient flow.
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Monitors internal and external customer service and ensures quality customer service to all follows PCC customer service guidelines and protocols.
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Reports to management ways in which patient care could be improved.
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Assists manager in coordinating lunch and meal breaks for WIWC staff.
Delegates workload during downtime, ensures that front office staff is always engaged and productive.
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Functions as expert Medical Assistant.
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Ensures the provision of coverage for all clinical support areas when necessary.
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Functions as troubleshooter regarding daily clinical support staff issues.
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Completes routine medical assistant assignments, including patient intake, obtaining accurate vital signs and patient history. As well as assisting the provider during procedures.
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Provides coaching on the patient intake process and ensures compliance with regulations and clinic standards of quality patient care (i.e. HIPPA compliance, Patient Confidentiality).
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Provides feedback on performance and assists with yearly performance evaluations.
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Promotes teamwork within and outside of clinical area (i.e., establishes good relations between clinical and clerical areas). Focuses on enhancing patient flow and solving patient care issues.
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Drive continual quality improvement through participation in organizational quality improvement efforts that may include but are not limited to patient satisfaction, clinical and operational quality improvement initiatives.
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Performs related work as assigned by Practice Manager.
