Care Coordinator- Team Lead

ESSENTIAL DUTIES & RESPONSIBILITIES:

•  Assisting with training and directing staff to follow department workflows. Team champion for workflows designated by manager, providing training and workflow oversight to care coordinators
•  Takes active role with manager to co-lead monthly meeting sand ensure appropriate follow-up is completed, including taking minutes; support or lead weekly check-ins if manager not available.
•  Assign/provide coverage within department in case of team members absences
•  Support manager to maintain team training manual
•  In person site visits to assigned PCC locations for rounding with employees, per frequency designated by manager
•  Provides feedback on performance directly to employees as well as to manager; assists with performance evaluations
•  Maintains equipment and supplies of team members; notifying manager and/or site Practice Manager of needed items
•  Promotes teamwork and problem solves issues concerning patient care
•  At the discretion of the Director or Care Coordination Manager, attends external meetings with community partners and third party payers
•  Provides excellent customer service to internal and external customers
•  Conducts all duties outlined in Care Coordinator job description
•  Decrease barriers to care, increase motivation, and foster open communication
•  Contribute to patient education materials and strategies to support care coordination
•  Work with manager and team to create flow charts, workflows and document tracking process as needed
•  Performs other duties as required and assigned

QUALIFICATIONS:

Ability to:

• Model standards of excellence in employee conduct and performance
• Follow through, assume responsibility, ensure accountability, and use good judgment
• Display excellent customer service during in person and telephone contact
• Provide home visits to high risk patients as needed
• Problem solve effectively and creatively
• Understand behavior as well as verbal and written communication
• Perform crisis intervention and mandated reporting if needed
• Understand and follow verbal and written communication
• Maintain professionalism under stressful situations
• Collaborate to achieve department goals and objectives
• Travel between all PCC sites
• Work at a computer terminal for extended periods of time on a daily basis

Experience/Training:

• High school diploma required. Associates or Bachelor’s degree preferred and/or 2 years of related experience
• Previous healthcare experience preferred
• Demonstrated ability to effectively and efficiently handle a demanding workload involving multiple tasks
• Demonstrated skills in the designated and certified area of practice arena and the ability to work and collaborate on a health care team.
• EMR experience preferred

Physical Demands:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Ability to move as needed to perform necessary assessment face to face and must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.

Personal Characteristics:

• Ability to read and write proficiently using the English language
• Bilingual English/Spanish Preferred.
• Excellent interpersonal skills
• Detailed oriented with the ability to work with minimum/no supervision
• Demonstrate flexibility to adapt to new situations
• Self motivated and directed with the ability to prioritize and work efficiently under pressure
• Ability to work with a team

Technical Knowledge:

• PC, email, facsimile machine, computerized voice mail system, and common office machines
• Ability to develop report criteria and quantitative skills to analyze basic data

Software Knowledge: 

• Experience with MS Office applications Excel and Word required
• Knowledge of EHR (preferably Athena) preferred