VoIP Systems Administrator

Position Title: VoIP Systems Administrator

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $33.15/hr.

Responsibilities:

• Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
• Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
• Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
• Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
• Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
• Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
• Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
• Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
• Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.

Education and Certifications:

• High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
• Valid Driver’s License.

Knowledge and Experience:

• Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
• Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
• Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
• Ability to read and interpret system diagrams, cable routing, and port assignments.
• Strong troubleshooting and customer service skills.

Desired Qualifications:

• Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
• Experience working within Army NEC or IMCS environments.
• Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
• Understanding of DoD telecommunication standards and security requirements.