Restaurant Supervisor - Fairview Restaurant

Responsibilities: Provides quality service to all restaurant guests. Provides efficient and friendly food and beverage service in the Fairview Restaurant, Bull Durham Bar, Room Service and Nineteen

Duties:
1. Reports to work dressed in proper attire and on time following proper clock in/out procedure as outlined in the employee handbook.
2. Ensures guest satisfaction at all times in a positive and efficient manner.
3. Assist in all aspects of restaurant, lounge and room service operations
4. Assist in the selection, training, supervision and development of staff to meet hotel performance standards. Provides adequate floor supervision, one-on-one training, and employee development utilizing WADU policies and procedures.
5. Maintains a working familiarity with WADU policies and procedures as they relate to restaurant, lounge, and room service operations.
6. Assist in scheduling, evaluation of procedure manuals, job descriptions and specifications and performance standards within the department.
7. Assist in effective communication of guest response and aids in the maximization of sales opportunities through follow-up on programs, systems and techniques.
8. Assist restaurant, Bull Durham Bar and Room Service staff in developing strong, quality guest service skills and knowledge.
9. Promotes and supports hotel safety and recycling program.

This Job Description is an overview of daily responsibilities you are required to perform. Management has the right to add or delete responsibilities as they occur.

NOTE: This hotel operates seven days a week, twenty four hours a day. I am aware that at times it will be necessary to move me from my accustomed shift if business demands. I also understand that business determines the amount of hours I work. Management retains the discretion to add or change the duties of this position at any time.

To successfully perform in this role, you must be able to:

Physical Demands: Lifting 30 pounds max. with frequent bending, lifting and/or carrying of objects weighing up to 10 pounds. Requires walking/standing to a significant degree.

Math Skills: Requires mathematical development sufficient to be able to: Apply fractions, percentages, ratio and proportion.

Language Skills: Must be fluent in the English language to communicate effectively (reading, written and orally) with other employees, guest or vendors as needed.

Relationships to Data and People

Data: Involves coordinating F&B operations by carefully analyzing data to determine the optimal timing, location, and sequence of tasks. This ensures efficient execution and allows for effective reporting and outcomes on all events.
People: Supervising: Determining or interpreting work procedures while maintaining harmonious relations and promoting efficiency. A variety of supervisory responsibilities are involved in this role.

To do this job you must have the following amount of total education and/or experience:
Must have 1 year of restaurant experience in a fine dining restaurant. Working knowledge of wines and alcoholic beverages preferred. Hotel experience preferred. Requires excellent communication skills, ability to motivate and train employees and excellent guest service skills and knowledge. High school diploma or equivalent required. Equivalent combination of experience and education will be considered.