Part-Time Member Service Representative I, II, or III

Join Our Team at iQ Credit Union’s New Sherwood Branch!

iQ Credit Union is expanding, and we’re looking for dynamic individuals to join our exceptional team as we prepare for the opening of our new Sherwood branch, tentatively set to open this September! At iQ, you'll find more than just a job – it’s an opportunity to grow in a supportive, vibrant environment. We offer great benefits, a strong commitment to our members and communities, and an atmosphere that encourages both personal and professional development.

We’re seeking individuals who are eager to learn, flexible, and passionate about helping others. Training will be offered in both Southwest Washington and Oregon. To support you, we provide mileage reimbursement for travel, ensuring your time and commitment are valued. Whether you're commuting for training, hands-on learning, or connecting with team members at other locations, we’ve got you covered. Bilingual candidates are highly encouraged to apply!

The Member Service Representative I (MSR I) respond to inquiries, solves problems, and provides solutions in our retail branch environment.  Educates members on products and services to improve members’ financial wellbeing.

Essential Duties:

• Process deposits, withdrawals, loan payments and transfers received over the counter, through the mail, and by telephone. Take requests for stop payments, check orders, cashier’s checks and new/replacement cards.
• Ensure cash drawer is balanced at the end of designated shift.
• Successfully cross-sell members on the features and benefits of Credit Union services, over the phone, and other various mediums.
• Work closely with team members to ensure a positive team environment and overall member experience.  
• Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.
• Actively participate in monthly coaching and development plans to leverage talents and development opportunities.
• Support the Member Outreach strategy by actively participating in outbound calls to members.
• Utilize Credit Union software and technology to obtain and/or update member status and process member transactions, as appropriate.
• Actively participate in marketing campaigns and community events.
• Adhere to our Retail Branch Service Level Agreement. Demonstrate understanding and engagement in performance metrics, campaign management, sales/service initiatives, and professional appearance standards.
• Maintain a complete knowledge of compliance rules and regulations applicable to your position.  Compliance with all federal and state government laws.
• Adhere to standard security procedures, including safe deposit security.  Attend all mandatory robbery and security training. Validate robbery and bomb threat packets are always current.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:

At least one month of similar or related experience.

Education:

A high school education or GED

Additional Details: 

Branch Hours: Monday through Friday 9:30am to 5:30pm. Saturdays 9:30am to 2:00pm. Closed Sundays. 

Location: Most training will take place at our Southwest Washington branches. Candidates must be open to commuting for training opportunities. Mileage reimbursement will be provided for travel beyond the typical commute to the Sherwood branch. Sherwood Branch: 21604 SW Langer Farms Pkwy Suite C101. Sherwood, OR 97140 

Position Type: Part-time, 20 hours per week.

Compensation: We are hiring for three positions across our Member Service Representative levels:

• Member Service Representative I: $18.77 - $24.40 per hour
• Member Service Representative II: $20.40 - $26.52 per hour
• Member Service Representative III: $21.69 - 29.29 per hour

Compensation is based on experience, with target starting rates of $20, $21, and $22 per hour, respectively.

Meet the Branch Manager, Tavo Coronel!

We Value Diversity

At iQ, we believe that diverse experiences and skills make our team stronger. If you’re passionate and driven to excel in this role, we encourage you to apply, even if you don’t fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.

 iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample.

 If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to careerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

 Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits, see our benefits guide: iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.