Epic Patient Access Analyst I

Join a team that cares. Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County.

We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.

Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!

Location: Administrative Office - Patient Accounts Department

City: Bellingham, WA

Position: Full-time 30-40 hours/week, Monday-Friday 8:00am-5:00pm, non-exempt (hourly)

Compensation: The full wage scale for a Epic Patient Access Analyst I is $29.37 - $44.08 per hour.

Job Summary

Under general supervision, the Epic Patient Access Analyst is responsible for the ongoing assessment, design, development, testing, support, training and maintenance of the Cadence and/or Prelude applications. The Analyst participates fully in the Epic project team, becoming the key subject matter expert and acting as the liaison between clinics and the project team, performing at the highest level of all phases of Epic application analysis, workflow analysis, building and testing.

Epic Patient Access Analyst Position Structure and Role Placement/Progression

The Epic Patient Access Analyst role is structured to reflect the industry standard which provides a tiered approach to recognizing a candidate and/or incumbents Epic related experience in this application, Epic certification or accreditation as well as tenure within the organization. The position structure and role placement/progression are defined below:

Essential Job Functions

• Acts as the primary support contact for Cadence and/or Prelude end-users.

• Identifies issues that arise related to Cadence and/or Prelude as well as issues that impact other application teams and works to resolve them.

• Guides workflow design, building and testing of the system, and analyzes other technical issues associated with Epic software.

• Defines system setup requirements and documents system setup.

• Identifies and implements requested changes to the system.

• Participates in upgrades and special updates.

• Serves as the liaison between end-users workflow needs and Epic implementations staff.

• Maintains regular communication with Epic representatives, including participating in project team meetings.

• Works with Epic representatives, FCNs business community and end-users to ensure the system meets the organizations business needs in regards to the project deliverables and timeline.

• Learns Epic technology and performs many system maintenance tasks such as system imports, basic reporting and system configuration.

• Develops an understanding of operational needs to set the direction for FCNs workflows by attending site visits and other integrated sessions.

• Participates in training and working with end-users.

• Troubleshoots problems and questions.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Communicates regularly with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones,

• Other duties as assigned.

Core Competencies

• Adaptability/flexibility: Demonstrating flexibility with respect to changing end-user business needs.

• Critical thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.

• Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner.

• Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.

• Interpersonal Skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts. The ability to gain trust and establish effective relationships with Epic counterparts.

• Learning: Aptitude for learning new software and systems.

• Listening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.

• Problem solving: Seeking, logically examining and interpreting information from different sources to determine a problems cause and developing a course of action to resolve the problem and to prevent its recurrence.

• Resilience: The ability to persevere in difficult situations, overcome obstacles and reach high levels of performance when faced with stressful work situations and time pressures.

Knowledge, Skills & Abilities

• Understanding of the operational practices of scheduling and payer authorization, including nuances of provider schedules within your organization, scheduling practices for certain types of visits, and how these practices related to the medical record flow for appointments.

• Possesses knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders.

Epic Certification/Accreditation & Training Requirements

If a staff member is Epic certified/accredited prior to hire, FCN will determine if additional Epic training is required to assure proficiency or currency in the new assigned role and may provide Epic training at the organizations discretion.

If a staff member is not Epic certified/accredited prior to hire, FCN will provide Epic training at the appropriate timeframe based upon demonstrated aptitude, readiness for the training and the Epic training schedule. It is expected, that after the training is completed, the staff member will take the Epic Certification exam and become certified/accredited. Although the staff member may be provided with up to two additional attempts to achieve certification/accreditation, if the employee is unable to do so, at the discretion of FCN, the staff member may no longer be considered qualified to meet the requirements of the position.

Training Requirements The Epic Patient Access Analyst attends the appropriate course track as designated by Epic and Family Care Network.

Education & Experience:

• Minimum of three to five years healthcare experience preferred.
• Bachelors degree in a related field or equivalent experience.
• Technical experience in revenue cycle systems management.

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to: stand; walk; sit; use hand to finger coordination, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception and the ability to adjust and focus.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.