The Intake Specialist supports the GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. Communication skills, teamwork, job knowledge and leadership are essential for each member of the GraceWorks team.

POSITION SUMMARY

The Intake Specialist is responsible for receiving and sorting in-kind donations through our donation entryway at Graceworks Franklin and Fairview stores. They are also responsible for greeting in-kind donors and delivery personnel, making sure all visitors of our processing entryway are sufficiently directed. Maintains high standard for items selected and ultimately sold in our Thrift Stores. Maintains organization of the donation space to ensure neatness and functionality of the area. Assists with replenishment of retail floor with appropriately sorted merchandise.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

1. Lift, sort and price inventory.
2. Receives donations, placing them into appropriate bins for tagging.
3. Maintain brand awareness and fashion sensibilities in selection of merchandise to be placed into appropriate bins.
4. Help with seasonal and departmental inventory for integration into the ongoing processing chain.
5. Assist with training intake volunteers.
6. Greets donors and delivery personnel.  
7. Offer receipts to all donors as they drop off donations.   
8. Be able to tell the GraceWorks story to anyone who asks.
9. Assist in keeping warehouse processing area maintained and organized.
10. Able to react to change proactively, and handle all other duties and essential tasks as assigned with a positive attitude.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED required; Valid Driver’s License & Good Driving Record required in case there is a need to pick up donations; Retail experience preferred

OTHER SKILLS

1. Strong interpersonal skills
2. Donor and Customer Service sensitivity
3. Highly developed organizational, planning and communication skills
4. Brand awareness and fashion sensibility is required
5. Ability to communicate effectively with a diverse range of individuals
6. Problem-solving skills
7. Physically able to lift at least 50lbs. or more
8. Good judgment
9. Ability to handle multiple tasks simultaneously
10. Ability to work effectively with other

WORK ENVIRONMENT

Position is in a retail / warehouse setting that involves everyday risks or discomforts that require normal safety precautions. May encounter hot working conditions, based on the season.

• Must be able to lift up to 30 pounds.
• Must be able to stand for up to entire shift.