Position Summary
The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.
Essential Duties and Responsibilities
- Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
- Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Answer phone calls in a professional courteous manner and processes request efficiently.
- Prepare and process invoices with accuracy.
- Utilize and maintain directories and reference materials.
- Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
- Operate vehicles and golf carts.
- Maintain friendly demeanor and professional attire in accordance with current standards.
- Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
- Assist flight crew in with ramp-side services.
- Coordinate conference room scheduling and setup for various events and executive conferences.
- Communicate clearly and concisely using two-way radios to relay messages internally and externally.
- Restock supplies as needed.
- Accurately maintain valet parking areas and status boards.
- Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
- Actively participate in Galaxy FBO Safety Management System.
- Comply with all Galaxy Standard Operating Procedures (SOP’s).
- Observe all safety, environmental and general housekeeping rules and policies.
- Complete and maintain all applicable required training.
- Perform other duties as assigned.
