Customer Service Representative I OCC

The Customer Service Representative is responsible for providing excellent customer service to the patrons of the Skokie Park District that either walk-in or telephone.  Greets  internal and external customers, processes registrations, provides information about District programs, facilities and events.  Answers the telephones in a professional manner.

Preferred availability: Saturdays for late night rentals and Sundays until 7pm.

ESSENTIAL DUTIES

1. Processes program registration through the RecTrac registration system.
2. Process program and facility registrations, passes, permits and sales specific to facility.
3. Process end of shift paperwork and receipts, manage transactions including cash, checks, credit cards and Skokie Park District gift cards.
4. Maintain the cleanliness of the front desk and display area.
5. Communicates with the Customer Service Supervisor, custodial staff, and Facility Manager with regard to activities and events, specific set-ups and special considerations.
6. Answer incoming telephone calls and handle inquires with regard to Skokie Park District programs and events. 
7. Assist supervisors and staff members with various office jobs as needed. 
8. Greet and communicate with customers in a courteous and professional manner.
9. Responsible for following  proper recycling procedures.
10. Attend mandatory staff meetings and trainings as assigned.
11. Opens, closes and secures facility following written procedures and/or checklists.

Performs other duties as assigned.  Incorporates the District's core values of commitment, service, integrity, inclusiveness, openness, innovation and environmental stewardship in all work performed. Adheres to and actively enforces the safety responsibilities and safety procedures as outlined in the District's Safety Manual and overall risk management program.

Must be an adult 18 years of age. Must posses a High School Diploma or equivalent (GED).   Must have proficient computer skills and be able to use office software.  Must possess excellent verbal and written communication skills and outstanding customer service skills.

Certifications:  Must be able to obtain and keep current CPR and AED certification.