Hotel Housekeeping Lead

Q Casino + Resort

The Key Hotel - A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Position Summary

Duties and Responsibilities

• Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
• Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
• Maintain carts, closets, and work areas in a clean and organized manner. 
• Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
• Handle lost and found items according to hotel policy. 
• Support laundry operations as needed, including washing, drying, and folding linens. 
• Follow all safety, sanitation, and company policies and procedures.
• Communicate effectively with supervisors and team members to ensure smooth daily operations. 
• Perform other related duties as assigned to support overall hotel operations. 
• On designated supervisory shifts, open and close the department, oversee housekeeping and laundry staff, assign and monitor work schedules and room boards, assist team members with duties, and provide training and coaching to ensure quality and consistency across operations.
• Maintain inventory by ordering guest and laundry supplies as needed.
• Support hiring, onboarding, and training of new staff members.
• Ensure team members are in proper brand-required uniforms and adhere to appearance standards.
• Utilize the Property Engagement Platform (PEP) Housekeeping Program to manage room assignments and inspections.
• Perform other related supervisory duties as assigned.

Required Skills and Abilities

• Strong oral and written communication skills. 
• Professional and courteous customer service approach.
• Ability to lead, motivate, and support team members in a fast-paced environment. 
• Detail-oriented with a commitment to quality and consistency. 
• Maintains discretion and respects guest privacy. 
• Comfortable interacting with guests and reading product labels.
• Basic English reading, writing, and speaking skills required.

 Education and Experience

• Legally authorized to work in the United States.
• Previous experience in hotel housekeeping.
• Prior supervisory or management experience preferred. 
• Completion of all brand and other required certifications. 

Physical Requirements

• Requires prolonged standing, walking, bending, pushing, and pulling. 
• Must be able to lift up to 15 pounds and move up to 100 pounds. 
• Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn.
• Ability to work in a fast-paced environment with varying noise levels including laundry operations. 

Working Environment and Conditions

• Exposure to varying noise levels, including loud sounds from laundry operations. 

Equipment and Tools

• General office equipment including: 
  • Computer
  • Copy machine
  • Calculator
  • Phones
  • Coffee machines
• Laundry equipment
• Housekeeping carts and cleaning tools
• Property Engagement Platform (PEP) Housekeeping Program