Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque
BARISTA
POSITION SUMMARY
The Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience. This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.
DUTIES AND RESPONSIBILITIES
- Prepare a variety of coffee and tea beverages, following recipes and quality standards.
- Operate espresso machines, grinders, and other coffee making equipment with precision.
- Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences.
- Prepare and serve beverages promptly, ensuring accuracy and quality.
- Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.
- Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.
- Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.
- Adhere to all health, safety, and sanitation regulations.
- Follow proper procedures for handling and disposing of food and beverage waste.
- Accurately handle cash transactions and process payments for guests with Agilysys POS.
EDUCATION, TRAINING AND EXPERIENCE
- Formal education is not required.
- Relevant experience as a barista preferred.
STANDARDS OF PERFORMANCE
- Maintain a professional appearance and demeanor at all times.
- Attention to detail and ability to follow recipes for consistent coffee quality.
- Deliver prompt, courteous, and attentive service to all guests.
- Exhibit strong teamwork and collaboration with colleagues and management.
- Adhere to company policies and procedures.
- Demonstrate strong time management and multitasking skills.
- Ensure accuracy in food and beverage delivery.
- Uphold high standards of cleanliness and organization in work area.
- Respond quickly and effectively to guest inquiries and concerns.
MENTAL AND PHYSICAL REQUIREMENTS
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving skills and ability to adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to stand and walk for extended periods.
- Must be able to lift and carry up to 50 lbs.
- Ability to bend, stoop, and reach frequently.
- Flexibility to work mornings, weekends, and holidays as required by event schedules.
WORKING ENVIRONMENT AND CONDITIONS
- Inside work.
- Exposure to varying temperatures.
- Frequent interaction with guests, requiring excellent customer service skills
- Noise levels may be high during high volume business.
- Fast paced and physically demanding work environment.
EQUIPMENT AND TOOLS
- Espresso Machine
- Coffee and beverage dispensers.
- Cleaning and sanitation supplies.
- Agilysys Point of Sale
- Turbo Chef
