Museum Experience Associate

Museum Experience Associate

Department:         Advancement
Reports To:          Museum Experience Manager
FLSA Status:       Part-Time/Non-Exempt

Summary
The Museum Experience Associate helps ensure that our visitors have the highest quality Museum experience.   

Job Duties
•    Serve as a front-facing representative of the Museum and provide excellent customer service
•    Welcome and orient, and organize visitors upon their arrival
•    Receive and process ticket purchases via PatronManager (POS system)
•    Facilitate Dimensions in Testimony experience
•    Comply with all the Museum’s cash handling, financial accounting, and financial reporting policies and procedures 
•    Promote Museum membership and assist with visitor enrollment  
•    Answer phone, screen, and forward calls, take phone messages, and provide general information regarding the Museum, directions, exhibitions/events, and programs
•    Foster an environment of teamwork and commitment to the Museum’s mission
•    Perform other duties, tasks, projects, and responsibilities as needed

Key Requirements

• Availability for weekday and weekend shifts
• Associate or bachelor's degree preferred, and/or pursing a higher education degree
• Minimum 1 year preferred of recent cash handling and customer service experience in retail environment
• Proficiency with Microsoft Excel, Outlook, and Patron Manager or other POS
• Strong verbal communication skills and ability to communicate in English, fluency in Spanish desirable
• Ability to professionally interact with Museum Board and staff, donors, and external constituents
• Excellent interpersonal skills
• Ability to perform detail-oriented work

Physical Requirements

• Ability to stand and walk for extended periods, including climbing stairs as needed

Competencies 

Dallas Holocaust and Human Rights Museum Core Values

Respect: We treat everyone with dignity and respect. 

Empathy: We understand that people have varied experiences of struggle and triumph and we treat everyone with compassion.

Inclusivity: We value people's differences and strive to make the Museum accessible to all.

Excellence: We work to perform at the highest possible level in everything we do.

Integrity: We act ethically and transparently.

Courage: We are Upstanders.

The Dallas Holocaust and Human Rights Museum is an equal opportunity employer, we value and strongly encourage a diverse environment.

Applicants, please send cover letter referencing the job title and resume to resume@dhhrm.org