The Installation Scheduling Coordinator is responsible for reviewing all scheduled jobs each day and assigning contracted installation crews for work according to their areas of expertise and availability. A strong working knowledge of flooring materials and techniques for proper flooring installation is preferred, but not required. Must be able to communicate with individuals who speak a variety of languages. English/Spanish fluency is required. Computer skills and customer service admin skills are a must; ability to function in high volume, high velocity work environment is critical. This associate will have some warehouse and admin responsibilities.
RESPONSIBILITIES:
- Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards
- Schedule work to meet contractor's needs
- Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues
- Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time
- Note changes and additions to customer orders as needed
- Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
- Assists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forklift
- Other duties as assigned
BENEFITS:
- Bi-weekly payroll via direct deposit
- Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
- Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
- Retirement Plans: Employee Stock Ownership Plan and 401(K) with match
- Paid Time Off (PTO) from first day of employment