Software Implementation & Support Specialist (U.S. Based Only)
Department: Colony
Location: Remote (U.S.)
Compensation: Starting at $60,000 annually + benefits
About Transnetyx
Transnetyx is a Global Biotechnology Software Company on a mission to streamline research so scientists can focus on what matters most—discovery. Since 2000, we’ve been a trusted partner to researchers worldwide, pioneering automated genotyping and expanding into a full suite of services including Colony, our digital colony management system, as well as Genetic Monitoring, Tissue, Sequencing, and Microbiome Analysis.
Headquartered in Memphis, Tennessee, we’re driven by innovation, collaboration, and a deep commitment to advancing science. At Transnetyx, you’ll join a mission-driven, people-first culture that values growth, transparency, and teamwork—where every voice matters and every contribution counts.
Why You’ll Love Working Here
- Impactful Work: Your efforts directly support biomedical researchers in making groundbreaking discoveries.
- Supportive Culture: A team of high-performers who love what we do and hold each other accountable with respect.
- Flexibility: Fully remote role with occasional travel (up to 10%).
- Career Growth: Opportunities to develop skills across science, technology, and customer engagement.
- Comprehensive Benefits Package:
- Health, dental, vision, life insurance
- 401(k) with company match
- Paid vacation, holidays, and parental leave
- Wellness programs, FSAs, HSAs
- Education assistance reimbursement
- Short- and long-term disability coverage
About the Role
As a Software Implementation & Support Specialist, you’ll be the go-to partner for customers adopting our Colony+AMI platform. From onboarding and training to troubleshooting and ongoing support, you’ll ensure researchers maximize the value of our solutions. This is a customer-facing role where communication, problem-solving, and service excellence come together.
What You’ll Do
- Serve as a primary liaison for customers, ensuring smooth onboarding, adoption, and ongoing support.
- Respond to support requests via email and ticketing systems, meeting internal response time standards.
- Conduct multiple customer meetings daily for product training, implementation, and consultation.
- Provide technical support and troubleshooting for the Colony/AMI Web & iOS app.
- Deliver engaging virtual and occasional onsite training sessions (up to 10% travel).
- Support customers in transitioning from trial to subscription through proactive engagement.
- Share product feedback and insights with our Product team to help shape future innovations.
- Create and maintain training resources including guides, videos, and knowledge base content.
- Collaborate with cross-functional teams and participate in weekly meetings to stay aligned and growing.
