Kern Energy is looking for a Technical Support Specialist who will play a key role in supporting and maintaining computer systems and IT infrastructure to ensure efficient refinery and business operations. This frontline position provides technical assistance to end-users and contributes to the broader IT team through systems administration, hardware/software support, and project participation. Responsibilities include troubleshooting, installation, maintenance, and security monitoring for computers, software, peripherals, and networked systems. The successful candidate will exemplify Kern Energy’s core values of Teamwork, Safety, Excellence, Integrity, and Connection.

Job Function

• Provide frontline technical support to end-users both in person and via remote tools.
• Respond to and document IT service requests and incidents using help desk ticketing systems.
• Escalate unresolved or complex issues to senior IT staff as appropriate.
• Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and other peripherals.
• Support Microsoft Windows (10, 11, Server) and enterprise software, including Microsoft Office.
• Deploy, replace, and relocate workstations; maintain organized IT environments and equipment rooms.
• Manage user accounts in Active Directory and administer Microsoft 365 services (Teams, Exchange, SharePoint).
• Conduct IT onboarding/offboarding processes for employees.
• Monitor system performance, deploy software updates, and maintain compliance with IT security standards.
• Assist with troubleshooting and maintaining networking hardware (routers, switches, firewalls) and VoIP phone systems.
• Develop and maintain technical documentation and standard operating procedures (SOPs).
• Maintain accurate inventory and configuration documentation.
• Participate in system upgrades, scheduled maintenance, special projects, and cross-departmental initiatives.
• Coordinate with corporate IT resources to mitigate widespread issues.
• Be available for after-hours or weekend support as needed.

Knowledge Skills

• Strong communication and interpersonal skills with the ability to explain technical concepts clearly.
• Familiarity with project coordination or task tracking tools.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects in a fast-paced, interrupt-driven environment.
• Proficient in troubleshooting hardware, software, and networking issues.
• Familiar with Microsoft 365 administration, Active Directory, and remote support tools.
• Knowledge of networking infrastructure and VoIP systems.
• Ability to work independently with minimal supervision and contributes to team success.

Education/ Experience

• High school diploma or equivalent required; associate or bachelor’s degree in Computer Science, Management Information Systems, or related field preferred, or equivalent certifications.
• Minimum of 5 years’ experience in Help Desk, IT Support, or a similar technical environment.
• Experience contributing to or leading small-scale IT projects or deployments is preferred.
• Hands-on experience with Active Directory, Microsoft 365, remote support platforms, and help desk ticketing systems.