Are you looking for a rewarding career? Look no further than Harford Bank, where we are committed to your growth and success. We believe in investing in our people by providing a supportive and inclusive environment that fosters collaboration, community pride, and personal development. We are made up of passionate individuals who are dedicated to delivering exceptional customer service and driving positive change in the areas we serve. “Community is our Strength” is more than just our tagline, it’s how we operate.
At Harford Bank, we pride ourselves on following "The Harford Bank Way" a set of core values that shape our approach to banking and our commitment to our customers, the community, and ethical practices. These values define who we are and how we conduct business. You will lead by example and drive our culture to be infused in every activity with every customer and team member.
The Teller III (Senior Teller) oversees daily operations of the teller line, by providing an exceptional customer experience, through active listening, and engaging the customer in conversations to uncover needs, as well as accurately and efficiently processing their transactions. This role involves training and leading the branch tellers, resolving customer issues, and ensuring compliance with bank policies and procedures. The Lead Teller (Senior Teller) also oversees complex transactions, balances the vault, and supports the Branch in achieving sales and service goals.
- Leads by example in identifying opportunities through meaningful conversations with customers and making appropriate referrals to branch staff or Harford Bank Partners.
- Oversee teller line operations, including transaction processing, resolving errors and customer experience.
- Utilizes exemplary customer service skills to address all customer inquiries timely and accurately.
- Perform complex banking transactions, such as deposits, cash handling, unique loan payments and other higher value financial needs.
