Salesforce Administrator

Company Overview

Index Analytics LLC is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to providing a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities.

Position Overview

Index Analytics is seeking a Salesforce Admin (Jr.) to support Government clients in the Baltimore and Washington D.C. Metro Area. The Salesforce Admin (Jr.) will collaborate with our other Salesforce Administrators and Developers to build and support Salesforce applications.

Responsibilities

• Administer and maintain Salesforce environments, ensuring optimal performance, security, and user accessibility.
• Collaborate with the development team to ensure smooth deployments and releases.
• Troubleshoot and resolve application issues related to deployments, mergers, and environment synchronization.
• Work closely with stakeholders to gather technical requirements, implement solutions, and provide post-deployment support.
• Keep abreast of the latest Salesforce updates and features, ensuring our environment leverages the best and latest functionalities.

• US citizen or lived in the US for 3 of the last 5 years with an ability to obtain Public Trust level clearance.
• Bachelor's degree in computer science, Information Technology, or a related field with at least 1-2 years of relevant experience.
• Salesforce Administrator certification and the ability to gain the Salesforce Advanced Administrator certification within the first year.
• Understanding of Salesforce architecture and environment management.
• Understanding of tools related to Salesforce DevOps, including version control, data migration, and metadata management.
• Exceptional problem-solving skills and attention to detail.
• Strong communication skills, with the ability to explain complex technical issues to non-technical stakeholders.
• Collaborative team player with a proactive approach.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com.

If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.