Onsite IT Administrator - Celebration

Company Overview:

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary: 

The Celebration Community was formed with the concept of building a better place and a better way to live. There’s a reason Celebration is not a town, but a community in every positive sense of the word.

In order to draft a blueprint for fulfilling such a vision and oversee its creation, the Walt Disney Company founded The Celebration Company. Utilizing the combined experience of a specialized group of world-renowned city and social planners, as well as the best architects of our time, The Celebration Company conceived five principles that would guide every aspect of the community’s creation. Those five guiding principles known as the Celebration Cornerstones, consist of: Sense of Community, Sense of Place, Focus on Technology, Focus on Education & Focus on Health. 

This is a beautiful masterplan community situated in northwest Osceola County, Florida. 

• The homes and condominiums are a cross-pollination of Classical, Colonial, French, Coastal, Mediterranean, and Victorian exteriors with modern floor plans. Most homes have a welcoming front porch and access to rear garages via a service alley.
• Residential offerings include single family terrace, bungalow, garden, cottage, village, manor and estate homes along with townhomes and condominiums.
• Residents enjoy large recreational areas with multiple amenities, a Community Center, over 40 neighborhood parks and more than 26 miles of walking trails.
• Commercial areas include Downtown Celebration, Shoppes at Celebration Place and Water Tower Shoppes with multiple restaurants and shops. Within the Community’s boundaries residents benefit from schools (Celebration K-8, Celebration High School, Foreign Language Immersion School), Osceola County Fire Station, office complexes, a boutique hotel, gas stations, churches and AdventHealth Hospital and Fitness Centre.
• Celebration has approximately 10,000 residents and 4,300 homes and condos.

Job Summary:

RealManage is seeking a highly motivated and skilled Onsite IT Administrator to provide comprehensive technical support and maintain the IT infrastructure at our Celebration, Florida office. This role will be the primary point of contact for all local IT-related issues, ensuring our technology systems' smooth and efficient operation. The ideal candidate will be a proactive problem-solver with a strong understanding of hardware, software, networking, security best practices, and cloud technologies.

Responsibilities:

• Provide first and second-level technical support to onsite employees for hardware, software, and network-related issues in a timely and professional manner.
• Install, configure, and maintain computer workstations, laptops, printers, peripherals, and other end-user devices.
• Manage user accounts, permissions, and access rights within Active Directory and Microsoft Azure AD.
• Troubleshoot and resolve network connectivity issues, including LAN, WLAN, and VPN.
• Maintain and support local network infrastructure, including routers, switches, and firewalls (under the guidance of the corporate IT team).
• Ensure the security and integrity of local IT systems and data, adhering to company policies and procedures.
• Perform regular system maintenance tasks, including software updates, patching, and backups.
• Assist with the administration and support of our Microsoft 365 environment, including Exchange Online, Teams, and OneDrive.
• Manage and maintain local and cloud-based backup systems to ensure data integrity and recoverability.
• Support and administer our SharePoint environment for document management and collaboration.
• Assist with the implementation and support of new IT projects and initiatives, potentially involving Microsoft Azure services.
• Maintain accurate inventory of IT hardware and software assets.
• Document IT procedures, solutions, and troubleshooting steps, aligning with ITIL 4 principles where applicable.
• Collaborate effectively with the corporate IT team on escalated issues and strategic projects.
• Provide basic training and guidance to end-users on IT-related topics, including Microsoft 365 and SharePoint best practices.
• Manage relationships with local IT vendors as needed.
• Perform other duties as assigned.

* This position is not remote - Celebration Florida

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 2-3 years of experience in an IT support or administration role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and other common business applications.
• Experience with Active Directory and Microsoft Azure Active Directory user and group management.
• Understanding of TCP/IP networking concepts, DNS, DHCP, and basic network troubleshooting.
• Familiarity with hardware troubleshooting and repair.
• Experience with antivirus software and security best practices.
• Experience administering and supporting Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Knowledge of various backup systems and data recovery procedures.
• Excellent problem-solving, analytical, and communication skills (both verbal and written).
• Ability to prioritize tasks, manage time effectively, and work independently.
• Strong customer service orientation and a proactive approach to problem resolution.
• Ability to lift and move computer equipment as needed.

Preferred Qualifications:

• CompTIA A+, Network+, or Security+ certifications.
• Experience with remote desktop support tools.
• Familiarity with VoIP phone systems.
• Experience in a multi-site environment.
• Working knowledge of ITIL 4 framework and best practices.
• Exposure to Microsoft Azure services (e.g., virtual machines, storage, networking).

Pay = $50,000 - 75,000 per year, depending on education and experience 

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays