GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
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RealManage is a values-based company with the following values as our guiding principles:
- Integrity:Â we always do the right thing.
- Respect:Â for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness:Â more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships:Â we are a professional services company; people do business with people they like.
- Always Improving:Â never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Property Summary:
Discover a refreshing departure from ordinary living in this Huffines Signature Community - significant, unique, fun and yet tranquil, but more importantly, it's a way of life!
Where the charm and elegance of eras past intertwine with cutting-edge country club life.
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A successful candidate for the Amenties Monitor role will demonstrate they are able to:
- Monitor amenity usage on a regular and consistent schedule in person and via surveillance cameras
- Ensure only authorized people use the amenities,
- All components of the amenities are operating correctly
- Monitor and report if something is broken or vandalized, it's reported to management and maintenance.
- Plus other work related tasks as needed
The Front Desk / Admin greets and provides excellent customer service to all guests entering the facility. Also provides support and services to the Association Management Staff.
The essential duties and responsibilities include:
- Receive and respond to resident phone calls; redirect as appropriate,
- Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed,
- Assist with checking residents in, as necessary, to utilize the fitness center and pool,
- Facilitate amenity access by having residents either provide completed documentation or by providing them with the appropriate documentation to read and sign in order to receive amenity access cards,
- Update new/existing owners’ information in the appropriate system daily or as required,
- Sort incoming mail and package deliveries for distribution,
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies,
- Ensure all safety precautions are followed while performing job duties,
- May be asked to assist with special projects and tasks.
The ideal candidate will have a High School diploma, and a minimum of 2-3 years’ experience in administrative, customer service and/or related field. Excellent communication, writing skills and phone etiquette is a must. Excellent computer skills, including MS Outlook, Word and Excel. Familiar with standard operations of common office equipment: Phones, printer, postage meter. High degree of accuracy and attention to detail. Also, must have a positive, outgoing personality, ability to work as a team player.
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Must be able to work flexible hours, including early mornings, nights, and weekends including holidays. Schedule is subject to change based on business needs.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The work environment characteristics are normal office conditions at the community center. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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