Onsite Senior Community Association Manager (Magnolia Park)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

The Senior Community Association Manager serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

Property Summary: 

Magnolia Park - Just east of Tampa, Florida. This is a beautiful gated community. Enjoy family-friendly recreation in the community green spaces, three community pools, splash pad, basketball court, and multiple children’s playground. Walk and bike on the running paths and community trails.

We are currently seeking a Senior Community Association Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The Senior CAM must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

• Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
• Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedback
• Public charisma and ability to develop positive relationships
• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
• Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
• Directs the work of all department managers
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
• Responsible for the timely preparation of monthly financial reports to the Board of Directors
• Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
• Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
• Monitors quality of association products and services to ensure maximum member and guest satisfaction
• Secures and protects all the association assets
• Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
• Coordinates with Board of Directors on the development and implementation of all strategic plans
  
  SECONDARY DUTIES/RESPONSIBILITIES:
   
• Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
• Evaluates committee activities that report to the Community Manager
• Ensures compliance with purchasing policies and procedures
• Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
• Supports internal controls
• Other duties as directed

Education/Work Experience Requirements:

•  Minimum of five (5) years Homeowner Association (HOA) Management experience required.
• Active Florida CAM license required
•  Bachelor’s degree preferred. An associate's degree or relevant experience is required.
•  Previous onsite management experience strongly preferred.
•  CMCA certification required
  • AMS and PCAM certifications are a plus.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
•  Proficiency in MS Office applications (Word, Excel, and Outlook).
•  Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
•  Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger.
•  Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements:

•  Must be able to remain in a stationary position 50% of the time.
•  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
•  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
•  Constantly positions self to maintain files in file cabinets
•  The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
•  The ability to observe details at close range (within a few feet of the observer).
•  Frequently moves boxes weighing up to 20lbs across office for various needs
•  Works in outdoor weather conditions while onsite at various communities.
•  Occasionally ascends/descends a ladder or stairs.

Pay and Benefits:

$95,000 per year.

Benefits include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life and Disability Insurance

· HSA (Required High Deductible Medical Plan to be eligible)

· FSA

· Education Reimbursement

· 401K matching

· Employee Assistance Program (EAP)

· 11 paid Holidays