Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.
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RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
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At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.
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Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.
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Company Overview:
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity:Â we always do the right thing.
- Respect:Â for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness:Â more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships:Â we are a professional services company; people do business with people they like.
- Always Improving:Â never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Role Summary
The Principal, User Experience (UX) Designer will serve as the visionary and hands-on leader for user experience across RealManage's suite of products, reimagining how residents, board members, back-office staff, and front office associates interact with our digital ecosystem. This strategic role requires a passionate UX expert who can balance design innovation, user research, and business goals to elevate our platform's usability and brand perception.
You will take ownership of the end-to-end UX strategy across personas and product experiences, ensuring consistency, accessibility, and effectiveness. Your work will not only shape how people engage with our technology but also influence the way we position and promote our offerings, in close collaboration with all RealManage business units.
Key Responsibilities:
User Experience Strategy & Leadership
• Lead the development of a cohesive UX vision across the Resident, Board, Back Office, and Front Office product experiences.
• Define and enforce design standards, interaction patterns, and accessibility guidelines that are scalable and persona-aware.
• Serve as the thought leader for UX trends, emerging technologies, and design methodologies to keep our experiences modern and competitive.
• Advocate for the voice of the user, leveraging research and data to inform and influence strategic product decisions.
Design Ownership
• Own the design lifecycle for core workflows and features across the platform, from ideation through delivery.
• Create and refine low- to high-fidelity prototypes, user flows, and interface designs that bring clarity to complex user journeys.
• Partner with Engineering and Product peers to ensure designs are feasible and implemented with high quality.
Research & Insights
• Develop and manage a UX research program that collects qualitative and quantitative insights from users across all core personas.
• Conduct usability testing, stakeholder interviews, field studies, and competitor analysis to inform UX direction.
• Use research findings to uncover unmet needs, reduce friction points, and uncover innovation opportunities.
Brand & Content Collaboration
• Work closely with Marketing, Advertising, and Content teams to ensure brand consistency across digital touchpoints.
• Influence and co-develop visual and content strategies that align with UX principles and support business goals.
• Contribute to the evolution of RealManage’s visual language and brand identity within the digital product suite.
Cross-Functional Partnership
• Act as a bridge between Product Management, Engineering, Support, and Executive teams to align UX with business priorities and product roadmaps.
• Champion a culture of experimentation, rapid feedback loops, and continuous improvement.
