Onsite Clubhouse Attendant (The Ridge at Wiregrass Ranch)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success.  With RealManage, you are not just an employee, you are family. 

Company Overview:

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.
Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness: more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: we are a professional services company; people do business with people they like.
Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary: 

The Ridge at Wiregrass Ranch is an elegant, new single-family home community in Wesley Chapel, close to great schools, shopping and dining, plus easy access to the Tampa Bay area. Included with your new home is a fantastic lifestyle with clubhouse, pools, slides, tennis & basketball, clubs, activities and events – right in your own neighborhood." More about the community here: https://websites.kw-ic.com/theridge

Responsibilities: 

•    Assisting with making reservations
•    New member tours
•    Help maintain clubhouse facilities and provide a level of hospitality to our residents, and exceed guest expectations
•    Works closely with management and all staff to create a strong and effective team.
•    Welcome residents to the clubhouse with a smile and high standards of service.
•    Assist with housekeeping to maintain a pristine clubhouse appearance
•    Help maintain smooth operation of the clubhouse facilities, infrastructure, services, and functions.
•    Plus other work-related tasks

• High school diploma or equivalent GED.
• Previous experience assisting with customer billing and account issues, a plus.
• Previous experience providing basic technology help desk support, a plus.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Bilingual language skills, a plus.  
• Proficiency in MS Office applications (Word, Excel, and Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 20lbs across office for various needs
• Works in outdoor weather conditions while onsite at various communities.
• Occasionally ascends/descends a ladder or stairs.

Pay and Benefits:

$20.00 hour