Are you passionate about solving problems, helping customers succeed, and working with innovative technology? Meridian is looking for a Product Support Specialist II to join our team!
In this role, you’ll be the trusted first point of contact for our customers—troubleshooting software issues, providing guidance, and ensuring they get the most value from our products. You’ll balance technical expertise with strong communication skills, making complex topics easy to understand while fostering lasting customer relationships.
What You’ll Do:
- Serve as the first line of support for proprietary software and databases via phone, email, and chat
- Troubleshoot and resolve product-related issues, escalating complex cases when needed
- Guide users through corrective steps and train customers using webinars, online presentations, and other learning tools
- Customize support solutions to fit unique customer needs and business processes
- Collaborate cross-functionally with internal teams to improve product performance and user experience
- Mentor Product Support Specialist I’s and share best practices across the team
- Represent Meridian at conferences and networking events
What You’ll Bring:
- Experience: 4+ years in a technical support role
- Education: Bachelor’s in Information Technology, Computer Science, or equivalent experience in a related field
- Skills:
- Strong written & verbal communication
- Ability to troubleshoot and support software applications
- Proficiency with help desk software, CRM systems, and Microsoft Office Suite
- Excellent problem-solving, time management, and customer service mindset
- Flexibility, adaptability, and a solution-oriented approach
- A passion for empowering customers through technology
