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Spanish Speaking Inbound Center Specialist

Job Details

Houston, TX
Fully Remote
$20.00 - $22.00 Hourly

Spanish Speaking Inbound Call Center Representative

Spanish-Speaking Inbound Call Center Representative
Fully Remote | $20-$22/hour | Full-Time

Are you an experienced call center professional who excels in high-volume environments, delivers exceptional customer service, and speaks fluent Spanish? If so, we want YOU on our team!

Watch a video presentation from our hiring manager, Yessica Felix, to get a better understanding of what we’re looking for: https://vimeo.com/945979672/767f9f9057


What You’ll Do:

  • Handle 71+ calls/day, ensuring top-notch customer experiences
  • Respond to emails, process payments, and provide accurate account updates
  • Meet KPIs: 95% call answer rate, 7 hours/day available, 5.5 min avg call time
  • Collaborate with the team via Genesys and maintain accurate records

What We’re Looking For:

  • Fluent in English and Spanish

  • 2+ years of inbound call center experience

  • Proven call center success (71+ calls/day)

  • Strong communication, problem-solving, and customer focus skills
  • Tech-savvy and adaptable to new tools
  • Team-oriented with a passion for helping others


Key Details:

  • Schedule: Mon-Fri, 8 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours

  • Equipment: We do not send out equipment and you must provide your own (2 monitors, ethernet cable)


Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine!

Qualifications

What We're Looking For:

  • Experience Matters: A minimum of 2 years of experience as a call center representative, with a demonstrated history of excellence. We handle about 100 calls a day!
  • Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service
  • Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred.
  • Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions.
  • Tech Savy: Familiarity with call center software and a willingness to adapt to a new technology
  • Team Player: A collaborative attitude with a desire to contribute to the overall success of the team
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