Spanish-Speaking Inbound Call Center Representative
Fully Remote | $20-$22/hour | Full-Time
Are you an experienced call center professional who excels in high-volume environments, delivers exceptional customer service, and speaks fluent Spanish? If so, we want YOU on our team!
Watch a video presentation from our hiring manager, Yessica Felix, to get a better understanding of what we’re looking for: https://vimeo.com/945979672/767f9f9057
What You’ll Do:
- Handle 71+ calls/day, ensuring top-notch customer experiences
- Respond to emails, process payments, and provide accurate account updates
- Meet KPIs: 95% call answer rate, 7 hours/day available, 5.5 min avg call time
- Collaborate with the team via Genesys and maintain accurate records
What We’re Looking For:
-
Fluent in English and Spanish
-
2+ years of inbound call center experience
-
Proven call center success (71+ calls/day)
- Strong communication, problem-solving, and customer focus skills
- Tech-savvy and adaptable to new tools
-
Team-oriented with a passion for helping others
Key Details:
-
Schedule: Mon-Fri, 8 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours
-
Equipment: We do not send out equipment and you must provide your own (2 monitors, ethernet cable)
Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine!