Customer Service Assistant

Chartered in 1917, First National Bank of Oklahoma saw a change with new ownership and management team in 2002 and recent years have been exciting. The bank's focus has been sharpened, two new Oklahoma City banking offices have been opened, new products developed and offered and we have an experienced staff to service our customers. We will continue evaluating service enhancements with a goal of delivering all of the banking services you require, while remaining true to our community banking roots.

First National Bank of Oklahoma is hiring a Customer Service Assistant in our Ponca City Office. In this position, you will perform various administrative tasks, including answering phones, greeting and escorting walk-in traffic to specific destinations and giving information to customers and the general public. Our Customer Service Assistant interacts with customers daily and this position would be a great fit for a person who has a strong desire to work with the public.

Customer Service Assistant Duties and Responsibilities

• Greet customers and set a positive office atmosphere

• Answer the phone, take messages and forward calls

• Greet walk-in customers and other visitors and escort them to specific destinations

• Work morning reports and distribute to appropriate people

• Collect, sort, distribute and prepare mail deliveries

• Scan documents

Customer Service Assistant Requirements and Qualifications

• High school diploma or equivalent

• Successful work experience in a front office setting or in another clerical position

• Ability to effectively use and maintain office equipment

• Solid knowledge of Microsoft Office

• Outstanding communication skills

• Great organizational and multitasking abilities

First National Bank of Oklahoma is an EO employer-M/F/Vets/Disabled.