At Community Hospice & Health Services and its affiliates, Community Hospice & Health Services Foundation, and CHI Management, Inc. (herein referred to collectively as “CHHS”) you will find a family-based and compassionate work environment. Our goal is to provide a wonderful work experience that allows our employees to thrive by feeling engaged and fulfilled each day. CHHS is the largest and oldest nonprofit hospice, palliative care, and support services provider in the Central Valley.
We are proud to indicate that CHHS has been supporting and providing compassionate and quality services to our community since 1979. Our mission is to embrace individuals and families facing life-changing journeys, enhancing quality of life for all. CHHS is accredited by Community Health Accredited Program (CHAP).
REPORTS TO: Director of Strategic Development
SUPERVISES: Mental Health Clinicians, Program Coordinator, Administrative Support, Volunteer Facilitators, and Interns.
SUMMARY: The Mental Health Services Program Manager is responsible for the overall planning, development, implementation, management and evaluation of the Hope Counseling and Children’s Grief Support Program.
RESPONSIBILITIES:
- Provides leadership and oversight of Hope Counseling and Children’s Grief Support Program which includes budget preparation, adherence to policies and procedures, service delivery, quality improvement, and compliance with state and federal regulations including provider credentialing. Manages the training, supervising and evaluating of program personnel. Ensures appropriate service delivery, engages in continuous quality improvement and proposes new efficiencies which best meet the needs of CHHS clients. Participates in CHHS policy and procedure development, attends monthly staff meetings. Presents a monthly program statistical report to Director of Strategic Development.
- Carries a partial case load of Hope Counseling clients to support productivity that is billable up to 50% of total work time.
- Responsible for the Children’s Grief Support Program growth into additional schools and surrounding communities. Assist with contract management, including negotiations with school district personnel. Develops new or revised services to best meet the needs of CHHS clients. Ensures appropriate volunteer facilitator training for the provision of quality services.
- Reviews Hope Counseling documentation of assessments, treatment plans, progress notes, contracts and grant reports. Works in collaboration with leadership to develop a plan for evolving Hope Counseling program.
- Provides information to individuals and community groups about Hope Counseling and the Children’s Grief Support Program and opportunities. Serves as a CHHS public resource as a speaker, trainer and presenter.
- Performs other duties as assigned by the Director of Strategic Development.
- Observes all CHHS policies and procedures and safety requirements as outlined in adopted policies and procedures as well as the Injury and Illness Policy.
- Maintains a professional appearance of self and work area; exhibits appropriate behavior with clients and staff, i.e. respectful, courteous, supportive, and professional at all times.
SUCCESS FACTORS:
- Knowledge of mental health regulatory requirements.
- Ability to adhere to and ensure compliance with CHHS policies and procedures, Board of Behavioral Sciences (BBS) requirements for mental health providers, and HIPAA policies.
- Ability to communicate on a professional level in both written and verbal forms.
- Ability to handle confidential information and disseminate appropriate information to employees, volunteers, and other departments.
- Ability to identify and resolve routine and non-routine problems.
- Ability to be self-motivated and work independently.
- Ability to work in a high stress environment and maintain a positive work attitude while working with clients, staff, and the community.
